IT Support Specialist I

Overview

Country : United States of America

State / County : Texas

City : Houston

Division : Wyman Gordon

Company : Wyman Gordon Division

Function : Information Technology

Workplace Type : On-Site

Position type : Full Time

Opportunity ID : 18983

Job Description

Summary

The IT Support Specialist I provide first level support to employees on all computing devices and software applications implemented by the Information Technology (IT) department.

Essential Responsibilities

• Provide help desk support via telephone, in person and remote assistance to employees.
• Install, modify, and repair computer hardware and software.
• Provide services related to and troubleshoot hardware, software and phone problems.
• Document all support interactions in the service desk application.
• Monitor open Help Desk ticket requests, dispatches, and follow up with escalated IT personnel to ensure they are addressed in a timely manner.
• Assist in end user training as needed.
• Assist other IT employees in support of problem resolution or product implementation.
• Diagnose and resolve technical hardware and software issues.
• Pickup, deploying and maintenance of hardware sometimes up to 35lbs
• Active Directory management
• Mobile Device Management
• Must be able to maintain a clean and organized workspace

Knowledge and Training

Education and Experience

Degree in Information Technology, Computer Science, or similar discipline. At least ONE year of direct experience troubleshooting hardware / software issues and installing software, patches, updates on desktops, and laptops desirable but not required.

Company and Compliance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work in this facility, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency. The U.S. export control regulations define a U.S. person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e. 'Green Card Holder'), and certain categories of Asylees and Refugees.

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