Subaru Service Advisor

Stohlman Automotive, Inc.

is looking for talented, detail-oriented, and dedicated professionals to join our team.

At Stohlman, we continually strive to provide an outstanding customer experience as well as a healthy workplace environment.

We want our employees to be successful.

If you are a hard-working, self-motivated individual with the ability to get along with others, we are looking for you.

Stohlman Automotive, Inc.

is a premier organization.

We own and operate 3 innovative Dealership locations in Tysons Corner and Sterling, VA representing the Volkswagen and Subaru brands.

Stohlman Subaru has been family-owned and operated for over 75 years.

We are one of the leading Subaru retailers in the district in customer satisfaction and service volume.

Please apply if you are looking to join a great team that will value your time, skillset and helps you grow!

At Stohlman, we offer :

• Competitive Compensation
• 401K Plan with employer match
• Affordable health, dental, vision, and disability insurance plans
• Paid holidays, vacation, and sick leave
• Employee discounts on vehicle sales, parts, and service.
• Annual Longevity Bonus

Responsibilities

Oversee service orders and flow of the service drive.

Ensure that customers receive prompt, courteous, and effective service

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensure the daily inventory of technicians' time is consistently sold to service customers

Distribute work between technicians efficiently

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain Customer Success Index at or above company standards

Assist in diagnosing vehicle problems; order parts and tools as necessary

Reinforces company policies and adheres to company standards

Encourages compliance with applicable laws and regulations

Qualifications

Dealership / Automotive experience preferred

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team-oriented and self-motivated

Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.