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Account Manager I

Account Manager I

PathwardAlbany, NY, US
17 days ago
Job type
  • Full-time
Job description

Account Manager I

Join Pathward and Empower Your Future! We are a hybrid, remote-office company dedicated to growing talent from anywhere!

Our Onsite Locations :

  • Sioux Falls, SD
  • Scottsdale, AZ
  • Louisville, KY
  • Troy, MI
  • Franklin, TN
  • Easton, PA

About Us : At Pathward, our mission is to create financial inclusion for all. We are a financial empowerment company partnering with innovators to enhance financial availability, choice, and opportunity for everyone. Our goal is to eliminate the barriers that traditional institutions place on financial access, promoting economic mobility by offering responsible, secure, and high-quality financial products.

Why Pathward? We are a team of problem solvers and innovators who value and celebrate diversity. Our unique perspectives make us stronger and position us for success. At Pathward, we embrace our team members through our HUMBLE HUNGRY SMART approach, and we believe our strength comes from listening to the voices of our employees, customers, partners, and the communities we serve.

Join Us : If you are passionate about making a difference and want to be part of a team that values your unique contributions, we would love to meet you!

About the Role

Responsible for collaborating with partners and key internal stakeholders to evaluate, design, and implement financial products and services while maintaining compliant oversight. Serves as an advocate for partners, assisting with implementations, and remediation efforts throughout the process, ensuring the highest level of quality, deep knowledge of the Financial Services or Payments industry, compliance, and partner satisfaction.

What You Will Do

  • Cultivates and maintains strong relationships with partners in the BaaS services sector.
  • Communicates partner issues and ensure the partner executive teams are aware of the issues.
  • Serves as the primary operational day-to-day point of contact for partners inquiries, concerns, and service requests.
  • Provides customer-focused delivery for Pathward's partners.
  • Understands partners goals and develop tailored solutions to meet their needs.
  • Collaborates with cross functional teams to evaluate, design, and implement new programs and services.
  • Provides consultative and results-oriented support and guidance to partners throughout all phases of the implementation process.
  • Demonstrates subject matter experts of program requirement document and additional add-on features.
  • Champions partner needs and advocate for their success within the organization.
  • Proactively addresses any issues or challenges, striving to exceed partner expectations.
  • Collaborates with cross functional teams to review monitoring metrics for partners to identify potential gaps and remediation needs.
  • Consistently meets or exceeds SLA standards to foster speed to market and partner satisfaction.
  • Navigates a complex regulatory environment.
  • Strong time management skills.
  • Manages complex partner portfolios.
  • Demonstrates ability to assess and manage risk in a dynamic environment.
  • Other duties as assigned.
  • What You Will Need

  • Bachelor's degree or equivalent education and work experience.
  • Up to 2+ years with bachelor's or equivalent.
  • Creative thinking and problem-solving abilities to determine best path forward in an environment where multiple solutions are possible.
  • Great rapport building and communication skills with a diverse group of partners and management at all levels.
  • Great customer service acumen and ability to advocate for the partner.
  • Ability to gain an understanding of partners and their position in the payments industry.
  • Maturity to work within and contribute to an expanding organization.
  • Meet / Exceed team and organizational goals as outlined by leadership.
  • Salary range : $50,000 $84,000

    The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate's experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

    Don't have everything listed under qualifications? If you're excited about this role but your experiences don't match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

    Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

    We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

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    Account Manager • Albany, NY, US

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