Talent.com
Warranty Hub Regional Manager - Charlotte, NC

Warranty Hub Regional Manager - Charlotte, NC

North Carolina StaffingCharlotte, NC, US
2 days ago
Job type
  • Full-time
Job description

Warranty Hub Regional Manager

The MuscoServices Team has an opening for a Warranty Hub Regional Manager in the Charlotte, North Carolina area. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!

Essential Criteria :

  • Post-high school education (trade school, associates, or bachelors degree) in business or customer service-related field or equivalent experience preferred
  • 5-7 years of leadership / supervisory experience is preferred
  • Work knowledge and experience in a customer services business
  • Excellent verbal, written, and telephone communication skills
  • Excellent technical and problem-solving abilities
  • Work well in a fast-paced, ever-changing environment
  • Mechanical aptitude or knowledge
  • Ability to coordinate schedules and perform managerial duties
  • Strong personal initiative and ability to work with little supervision
  • Strong organizational skills
  • Computer skills in Word, Excel, and internal computer systems
  • Strong small meeting group skills

Roles and Responsibilities :

  • Responsible for the management, operations of a services hub executing on service orders that take place within a defined geography, roughly a 200-mile radius of the hubs office location.
  • Assist in development of hub processes with the support from Muscos Corporate Services Team. Operational and budget responsibilities of the regional warranty hub to ensure company goals are met in quality and quantity of warranty claims, completion timeframes, product inventory and overall operations
  • Coordinate, communicate, and confirm schedules for warranty requests including project details, technician schedules, customer schedules, vendor management, and rental of necessary equipment to complete projects in a timely manner providing high levels of customer service
  • Key focuses on service quality, safety and the customer / Musco warranty experience, as well as meeting needs of Muscos internal process requirements (RMA) and hub product inventory
  • Oversee the daily service operations within the assigned geography, people leadership, coaching, expense management, inventory control, safety and appearance.
  • Direct management of the regional technician team (3 - 6 direct reports). Team development, salary recommendations, approving PTO and maintaining consistent communication with technicians regarding daily work duties, schedules and performance to ensure key indicators and goals are achieved
  • Make solid financial decisions related to project costs (rental equipment, tech purchases, logistics decisions), as well as working with vendors to set up pricing standards
  • Develop a working knowledge of standard Musco products and ability to forecast length of time to make repairs or project work.
  • Other Special Requirements :

  • Travel to a job site is anticipated to occur monthly and as needed to work with each direct report and at times cover their technician duties due to PTO, and gain knowledge into their team members everyday roles and responsibilities
  • Travel to Musco Corporate office for departmental meetings and training as needed.
  • Given that we provide Sports Lighting some night work is required at times
  • Who is Musco :

    Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide. Team Culture and Partnerships : At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.

    Create a job alert for this search

    Manager Charlotte Nc • Charlotte, NC, US

    Related jobs
    • Promoted
    • New!
    Restaurant Delivery - Sign Up and Start Earning

    Restaurant Delivery - Sign Up and Start Earning

    DoordashYork, South Carolina, US
    Full-time +1
    To be considered for an interview, please make sure your application is full in line with the job specs as found below.DoorDash is the #1 category leader in food delivery, food pickup, and convenie...Show moreLast updated: 2 hours ago
    • Promoted
    Regional Field Service Manager

    Regional Field Service Manager

    BiesseCharlotte, NC, US
    Full-time
    Biesse America is growing our Services team with a new Regional Field Service Manager.This role ensures top performance of industrial installations by coordinating machine installations, managing a...Show moreLast updated: 30+ days ago
    • Promoted
    Service Manager (Branch Manager)

    Service Manager (Branch Manager)

    First Citizens BankIndian Trail, NC, US
    Full-time
    Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story. We're looking for people who want more than just a...Show moreLast updated: 8 days ago
    • Promoted
    Manager Municipal Sales

    Manager Municipal Sales

    Republic ServicesConcord, NC, US
    Full-time
    The Manager, Municipal Sales is responsible for the development and implementation of the division sales strategy for municipal contract extensions, retentions, and new business of municipal haulin...Show moreLast updated: 2 days ago
    • Promoted
    RN Supervisor Clinical Decision FT Days

    RN Supervisor Clinical Decision FT Days

    Piedmont Medical CenterRock Hill, SC, US
    Full-time +1
    RN Supervisor Clinical Decision Full Time Days Position Summary.The Clinical Supervisor in collaboration with the Director is responsible for the continuous safe operation of the assigned departmen...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Product Manager

    Senior Product Manager

    OptomiMooresville, NC, US
    Full-time
    Senior Product Manager (Mooresville, NC).Optomi, in partnership with a leading connector in the rental housing industry, is seeking a Senior Product Manager for a hybrid position in Mooresville, No...Show moreLast updated: 2 days ago
    • Promoted
    Regional Perishable Operations Manager

    Regional Perishable Operations Manager

    BJ's Wholesale ClubConcord, NC, US
    Full-time
    Regional Perishable Operations Manager.Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers.B...Show moreLast updated: 30+ days ago
    • Promoted
    Regional Product Manager

    Regional Product Manager

    Solenis LLCFort Mill, SC, United States
    Full-time
    Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and bever...Show moreLast updated: 30+ days ago
    • Promoted
    Restaurant Delivery

    Restaurant Delivery

    DoordashYork, South Carolina, US
    Full-time +1
    To be considered for an interview, please make sure your application is full in line with the job specs as found below.DoorDash is the #1 category leader in food delivery, food pickup, and convenie...Show moreLast updated: 1 day ago
    • Promoted
    Sr Service Delivery Consultant

    Sr Service Delivery Consultant

    LPL FinancialFort Mill, SC, US
    Full-time
    Service Delivery Consultant (SDC) will be responsible for developing a relationship with assigned offices to address challenges proactively and drive efficiencies on all their operational office le...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Business Manager, Own Brands

    Associate Business Manager, Own Brands

    Advantage SolutionsMatthews, NC, United States
    Full-time
    Associate Business Manager, Own Brands.Primary Posting Location : City.Primary Posting Location : State / Province.Primary Posting Location : Postal Code. Primary Posting Location : Country.Client Ser...Show moreLast updated: 30+ days ago
    • Promoted
    Asset Protection Manager

    Asset Protection Manager

    Macy'sChina Grove, NC, US
    Full-time
    China Grove, NC, United States.Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring ...Show moreLast updated: 2 days ago
    • Promoted
    Technical Delivery Lead

    Technical Delivery Lead

    TEKsystemsFort Mill, SC, United States
    Full-time
    Project : This person will be supporting a brand new development team helping with the onboarding of another Financial Service. They will be highly involved as one of the workstreams tied to the acqu...Show moreLast updated: 12 days ago
    • Promoted
    Dashers - Sign Up and Start Earning

    Dashers - Sign Up and Start Earning

    DoordashYork, South Carolina, US
    Full-time +2
    Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. DoorDash is the #1 category leader in food delivery, food pickup, and c...Show moreLast updated: 3 days ago
    • Promoted
    Operations Manager Intern (starting summer 2026) Regional Distribution Center, Newton, NC

    Operations Manager Intern (starting summer 2026) Regional Distribution Center, Newton, NC

    TargetNewton, NC, US
    Full-time
    Supply Chain Operations Internship.Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certific...Show moreLast updated: 30+ days ago
    • Promoted
    Regional Distribution Center - Warehouse Lead

    Regional Distribution Center - Warehouse Lead

    American Tire DistributorsLincolnton, NC, US
    Full-time
    Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier...Show moreLast updated: 30+ days ago
    • Promoted
    Harley-Davidson General Manager - Hickory, NC

    Harley-Davidson General Manager - Hickory, NC

    Momentum HoldingsHickory, NC, US
    Full-time
    Blue Ridge Harley-Davidson | Now Hiring : General Manager.At Blue Ridge Harley-Davidson, we're more than just a dealership — we're a destination for riders seeking adventure across the mountains of ...Show moreLast updated: 1 day ago
    • Promoted
    Sr. Account Manager

    Sr. Account Manager

    Lowe'sMatthews, NC, US
    Full-time
    The primary purpose of this role is to drive sales for Lowe's largest regional pro customers at a faster rate than the general populace of Lowe's pro customers. This will be accomplished by building...Show moreLast updated: 1 day ago