MEETING & EVENT COORDINATOR

Job Summary

The Meeting and Events Coordinator will be efficient, professional and always deliver white glove service to guests. Service delivery may include but not limited to warmly greeting all arriving guests, providing a fond farewell, professionally and accurately executing event requests, providing local information or directions, maintains proficiency in the reservation tool and processes reservations, is knowledgeable of all VIPS's, catering offerings and events of the day.

Job Responsibilities :

• Anticipate project needs, prioritize work, meet deadlines with little supervision, and ability to work evenings.
• Oversee reservations, cancellations, and holding requests through the client scheduling software.
• Daily Outlook communication with clients and internal stakeholders to confirm meeting / event details including attendee counts, catering / tech needs and room set ups.
• Serve as liaison with tech services, catering services, facilities, and any outside vendors on event-related matters.
• Phone reception with clients for any changes or conflicts with specific requests they ask to be provided.
• Sustaining prominent professionalism to change, resolve, or improve reservation requests by the client.
• Daily walk through prior to scheduled meetings to confirm Audio / Visual equipment, catering, and room setup are successfully attained.
• Schedule and participate in event walkthroughs with the clients and hosts.
• Be knowledgeable of event spaces and event procedures.
• Prepare event floorplans at request.
• Facilitate weekly coordination meetings with contacts from the facilities, audio visual and security teams. Be able to communicate event details through appropriate business lines.
• Meet or exceed company initiatives and Key Performance Indicators (KPIs) that drive the company's operational goals
• Update SOPs and other documents when required.
• Assist with Meet and Greet service for high profile guests and clients when needed
• Assist with Reserve Space and booking conference rooms for clients
• Flexible to work early morning, nights and weekends upon request

Key Competencies

Associates in Rapport are offered many fantastic benefits.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.