Concierge

Job Description

Job Description

Pavilion Concierge — The Osborn

Status : Part-Time (Weekend Coverage)

Rate : $20.08 / hour

Location : Rye, NY (The Pavilion at The Osborn)

Schedule : Every Saturday & Sunday, 10 : 00 AM – 6 : 00 PM (16 hours / week)

Make every first impression feel like home

As a Pavilion Concierge , you’re the warm welcome and calm problem-solver who keeps our Pavilion running smoothly. You’ll support residents, families, visitors, and our nursing team with grace, speed, and a smile—turning everyday moments into exceptional experiences.

What you’ll do

Be the front-line ambassador : Greet residents, visitors, and vendors; answer phones; route calls and messages accurately; provide helpful information.

Support the unit : Handle clerical tasks (filing, basic data entry, organizing), keep the desk and common areas tidy, and jump in where needed.

Respond with care : Answer resident call bells as needed and follow up with residents, families, staff, and referral sources to ensure needs are met.

Keep things moving : Prioritize multiple requests, collaborate with the interdisciplinary team, and escalate issues to the right staff—fast.

What you’ll bring

People skills, plus : Patience, tact, enthusiasm, and a consistently cheerful, professional demeanor.

Service mindset : Genuine respect for older adults and an understanding of age-related needs.

Organization & independence : Ability to manage your workload and make sound decisions in a busy environment.

Tech comfort : Proficiency with Microsoft Office (Outlook, Word, Excel; Publisher a plus).

Background : High school diploma (or equivalent) or prior office / concierge experience or a comparable mix of both.

Integrity & confidentiality : You handle sensitive information with care at all times.

Physical & sensory essentials

Sit / stand for extended periods; move throughout the building.

Lift / carry 10–25 lbs and push / pull up to 25 lbs over short distances.

Communicate clearly in English in person and by phone (with or without accommodations).

Why you’ll love working here

A mission-driven, resident-centered community with a supportive team culture.

A role where your calm, kindness, and follow-through make a daily difference.

Predictable weekend hours—perfect for students or a steady second role.

The Osborn is an Equal Opportunity Employer. Duties and responsibilities may evolve to meet resident and operational needs.

Every Saturday and Sunday from 10 : 00 am to 6 : 00 pm