Senior Client Service Consultant

Client Services Consultant II

The Client Services Consultant II will be responsible for the end-to-end client experience for a block of Jumbo sized Association relationships that range from 10,000 to over 30,000 eligible members and have over 5MM in annual premium.

Functional Responsibilities :

• Overall accountability for : client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
• Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
• Respond to customer needs proactively.
• Leads and participates in both customer- and internal-facing presentations and meetings.
• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
• Participates in client account audits and strategic planning process.
• Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
• Perform other related duties as assigned or required.

Essential Business Experience and Technical Skills :

Required :

Preferred :

Travel 5-10%

Equal Employment Opportunity / Disability / Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.