Supervisor - Accounting & Eligibility (On-Site)

Job Description

Job Description

Do you have a passion for providing quality, outstanding customer service and continuous improvement? Are you a compassionate leader interested in coaching and developing your team?

What you'll be doing...

Leading by example, the Accounting & Eligibility (A&E) Supervisor ensures department's service levels are met through timely and accurate completion of team's assigned functions and procedures, and application of quality control procedures and workflow management. Responsibilities include, but are not limited to :

• Develop a deep understanding of assigned client benefit plans and operational functions
• Meet or exceed performance expectations (KPIs, industry standards, client expectations, etc.)
• Report team KPI's and dashboards along with actions plans to meet goals as needed
• Ensure all accounts are balanced and reconciled within appropriate timeframe
• Review rate increases, refund requests, employee output, and various reports
• Effectively manage employees : timekeeping / payroll, workload balance, performance reviews, reward / recognition, coaching / counseling
• Ensure all new employees are trained and functioning independently within 90 days of hire

Who you are...

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com)

If hired, you can expect...

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at HR@nwadmin.com to request accommodation.

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