Talent.com
Applications Engineer

Applications Engineer

SetraHartford, Connecticut, US
30+ days ago
Job type
  • Full-time
Job description

We are searching for a driven, customer-focused technical support specialist to join the Gems Setra team! The ideal candidate is a self-starter with excellent problem-solving skills who is motivated by a challenge. They will be a fast learner, a great teammate, have a “can-do, no fear” attitude, and willing to roll up their sleeves to help a colleague or customer! This person will be responsible for providing technical assistance to customers, channel partners, and Sales on new and existing products.

Basic functions & essential duties :

  • Plan and develop high-value tools and content that enable rapid self-service product and application selection for customers, field sales and distribution.
  • Identify content gaps and develop marketing plans for assigned products to drive growth.
  • Pre, and post sales technical support to customers and the sales team.
  • Handle customer technical support cases through phone and email submissions
  • Assist in maintenance and development of product manuals, FAQs and customers data records
  • Partner with Sales and Product Managers to bring application expertise to the customer
  • Work on special projects including new product development testing & qualification, dynamic sales demos, kaizen events, etc.

Required skills / experience :

  • 2+ years of inside sales or customer / technical service experience, preferably within a manufacturing company and a business-to-business sales environment
  • High proficiency in English language, including conversing and writing about technical subjects.
  • Ability to articulate technical product information to people of all levels from engineers to end users.
  • Ability to create & build relationships both internally and externally.
  • Represent the company both face to face and over the phone / video with a clear and charismatic presence.
  • Maintain a service-oriented and customer-focused approach
  • Professional written and interpersonal skills are essential when communicating with customers
  • Time-management skills and the ability to establish reasonable deadlines for resolution
  • Ability to manage and prioritize several projects efficiently

    • Desired skills / experiences :

  • Possessing a second fluent language (French, German, etc.) would be advantageous, but not essential.
  • Understanding of electro-mechanical industrial / medical products and Instrumentation and their use.
  • Foundational knowledge of customer end products / electrical systems / Instrumentation
  • Experience with BMS, BAS, EMS, CMS, PLC, HMI, SCADA etc. over different communications (BACnet IP, BACnet MS / TP, Modbus RTU, Modbus TCP, DeviceNet, Profibus or Profinet) would be an advantage.
  • Ability to read and interpret engineering schematics, drawings, specifications, and standards.
  • Intermediate PC skills and the use of Microsoft Office / Outlook.
  • Strong accountability and ownership philosophy.
  • Team player, intuitive, proactive, with a fine attention to detail
  • Experience using a CRM system (Salesforce preferred)

    • Education :

  • Technical Bachelor’s degree in Technical or Engineering subject area or a relevant field experience.

    • Travel :

  • Domestic and international travel may be required. (10-20%)