IT Support Intern

IT Support Intern About Arango At Arango , we believe the first generation of enterprise AI missed something essential :

• context.
• LLM models are powerful, but they didn’t understand the context needed to deliver accurate answers.
• Arango provides a trusted data foundation for the next wave of Enterprise AI with graph-based Contextual AI — transforming enterprise data into a System of Context that truly represents the business, so LLMs can deliver better outcomes with unlimited scale and cost efficiency.
• The Arango AI Data Platform gives developers a single, integrated environment to build and scale AI-powered applications without the complexity of stitching together multiple databases and tools.
• At its core is a massively scalable multi-model database that unifies graph, vector, document, and key-value data with full-text, geospatial, and vector search — creating the System of Context, the bridge between enterprise data and LLMs.
• We’re a global team based in California and Cologne, united by curiosity, collaboration, and a passion for helping developers, data engineers, and technology leaders innovate faster and smarter with AI.
• Trusted by NVIDIA, HPE, the London Stock Exchange, the U.S.
• Air Force, NIH, and Articul8, Arango powers enterprise AI with context, confidence, and scale..We are a proud member of the NVIDIA Inception Program and the AWS ISV Accelerate Program.  If you’re excited about shaping the future of Contextual AI, come build with us.   Location Candidates who live in Austin, TX area and are authorized to work in the United States will be considered.

While this is a work-from-home role, some travel may be required.  Work hours Maintain a reliable part-time schedule with 20 hours - 30 hours per month to ensure consistent support availability during core US business hours.   About the Role :

Local Vendor Management :

End-User Support :

Troubleshooting :

Documentation :

Hardware Provisioning :

Inventory Tracking :

Local Logistics :

We invite people from every culture, national origin, religion, sexual orientation, gender identity or expression, and of every age to apply to our positions.