Payment Specialist

About Us

YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk.

We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe.

The Role

YouLend has an incredible opportunity available within our dynamic Operations Team. You will join our Payments sub-team to build and maintain an in-depth understanding of our platform, provide support to the rest of the business which includes problem solving, data analysis and other ad hoc projects. We are constantly innovating and automating workflow, and you will be expected to contribute your views on how we can continuously improve and better integrate workflows. You will support your Team Lead and agree strategies to improve both our customer service, payments and funding processes

Requirements

Responsibilities :

• Daily execution of payments, including Faster Payments, International Payments, in line with the agreed cut offs
• Reconcile the correct allocation of incoming payments within agreed times scales.
• Investigate and correctly resolve payment exceptions, (e.g. rejections, bounce backs, etc.)
• Completing Post Funding Requests in line with SLAs
• Liaising with internal and external partners regarding payment delays, as applicable, and managing the solution to those delays with the Payments Team Lead
• Assigning payments from third party debt purchasers
• Monitoring transactions to identify and prevent fraud
• Liaise with colleagues and external parties to promptly and effectively answer any payment related queries.
• Ensure service provided is to a high standard and make recommendations to improve and streamline processes and interactions.
• Develop an in-depth understanding of the payments platform.
• Manage your time effectively to ensure all critical tasks are completed and deadlines achieved.
• Ensure timely completion of projects and goals in accordance with engagement and requirements.
• Be the point of contact for payment related queries

An Ideal Candidate will have :

Desirable skills :

Salary : $50,000 base + performance-based bonus

Benefits

Why join YouLend?

It’s just getting fun :

Lots of upsides :

100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).

Motivating work environment :

We offer comprehensive benefits package that includes :

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.