Correspondent Payment Solutions Specialist

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values : building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY / OBJECTIVES

It is the responsibility of the Correspondent Payment Solutions Specialist to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. This position is responsible for, but not limited to, providing telephone support to Correspondent Division customers for all operational-related requests including (but not limited to) settlement inquiries, ACH research, wire transfers, Coin & Currency requests, Fed Fund investments and Converge (online banking product). Develop and maintain relationships with other Correspondent Division departments, contacts at the Federal Reserve Banks and other service providers as appropriate.

ESSENTIAL FUNCTIONS

Customer Support :

• Handle Converge (online banking) calls and work with technical resources as needed
• Enter non-electronic wire transfer instructions into Converge and performs callbacks
• Perform fast and accurate research for customer banks
• Provide back-up and support for all Payments Customer Service functions and responsibilities
• Perform follow up calls to banks as needed

Transaction Processing :

General :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

Qualifications, Education, and Certification Requirements

TRAINING REQUIREMENTS / CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position is located in a cubicle environment that may be loud throughout the day. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to attend meetings, conferences or training as needed.

Equal Opportunity Employer, including disabled / veterans.