Customer Service Representative

Mortgage Origination Customer Service Representative

Location : Indianapolis, IN

Schedule : Monday – Friday | 10 : 00 AM – 6 : 30 PM ET | Full-time (30–40 hours per week)

Overview

We are seeking motivated Mortgage Origination Customer Service Representatives to support a federal housing initiative focused on helping individuals and lenders navigate the Federal Housing Administration (FHA) mortgage process. In this role, you’ll leverage your background in loan origination—whether as a Loan Processor, Loan Officer, Underwriter, or similar professional—to provide exceptional customer service while expanding your expertise in FHA policies and procedures.

What We Offer

• Monday–Friday schedule with no weekend work
• Comprehensive benefits available on day one (medical, dental, vision, 401(k), life insurance, and disability plans)
• Paid Time Off (PTO) up to 15 days annually, plus 11 paid holidays
• Company-supported Public Trust clearance eligibility upon hire
• Continuous training and professional development
• Opportunities for career growth and internal mobility
• Voluntary overtime available based on business needs

Key Responsibilities

Qualifications

Required :

Preferred :

Why Join

This position offers a stable weekday schedule, meaningful work that supports affordable housing initiatives, and opportunities to grow your career in the mortgage and federal support sectors—all while helping individuals and communities achieve their homeownership goals.