About the Role
:Key Roles and Responsibilities:
Develop and configure ServiceNow applications, modules, and workflows to support Network Operations use cases
Collaborate with stakeholders to gather requirements and translate them into technical solutions
Support the refactoring of legacy tools (e.g., AOTS-M, AOTS-TM, AOTS-CM) into standardized ServiceNow architecture
Ensure seamless integration of escalations, incident management, and case ticketing within the ServiceNow ecosystem
Participate in platform onboarding, scoped app development, and data ingestion processes
Maintain documentation and contribute to knowledge base articles and onboarding guides
Troubleshoot and resolve issues related to ServiceNow functionality and performance
Required Experience:
3-5 years’ experience; Technical Career Pathway (TCP) role
Required Qualifications:
3+ years of experience developing on the ServiceNow platform
Strong understanding of ITSM, CMDB, and Incident/Change/Problem Management modules
Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting
Desired Qualifications:
Experience with AT&T’s ServiceNow architecture or similar enterprise-scale implementations is a plus
Desired Education:
Bachelors of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; Developer nanodegree; or equivalent experience
Supervisory: No
Our Senior Software Engineering earns between $116,700 - $196,100 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.
Ready to #transformdigital with us? Apply now!
#LI-Onsite – Full-time office role
Weekly Hours:
40Time Type:
RegularLocation:
Irving, TexasSalary Range:
$116,700.00 - $196,100.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Senior Software Engineering • Irving, Texas
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