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Nicklaus Children’s Health System
Transfer Center Specialist (Part Time w/ Benefits, Evening shift)Nicklaus Children’s Health System • Miami, Florida
Transfer Center Specialist (Part Time w/ Benefits, Evening shift)

Transfer Center Specialist (Part Time w/ Benefits, Evening shift)

Nicklaus Children’s Health System • Miami, Florida
30+ days ago
Job type
  • Part-time
Job description
Description

Job Summary

Responsible for assisting with taking calls, securing demographic information related to transfers, arranging transportation, and supporting the Transfer Center RN.

Job Specific Duties

  • Utilizes optimal customer service skills to answer calls being received at the Transfer Center.
  • Gathers pertinent transfer request information, completes Intake Form, and documents all actions as appropriate for informational and reporting purposes.
  • Enters data in Cerner, FirstNet, and Transfer log related to all transfer requests.Â
  • Escalates all clinical questions to the Transfer Center RN, Department Director, or Medical Director.
  • Follows all Transfer Center protocols regarding calls and documentation.
  • Maintains an active, hands-on level of participation in all transfer requests in and out of the facility.
  • Facilitates coordination of bed assignment, Physician-to-Physician, RN-to-RN discussion as appropriate for effective, safe, and timely transfers.
  • Provides hand-off at change of shift regarding any pending transfer.
  • Reconciles transfer information once patient arrives including disposition and mode of transport.
  • If transfer is a "no-show", sends email to the identified recipients for patient follow-up.Â
Qualifications

Minimum Job Requirements

  • 3-5 years of clerical office and/or customer service experience required

Knowledge, Skills, and Abilities

  • High School Education or equivalent
  • Prior experience in an acute care healthcare environment
  • Prior Call Center experience and/or experience processing transfer requests preferred
  • Decision making and time management skills
  • Excellent verbal and written communication skills
  • Human relations and team building skills
  • Ability to handle multiple assignments, set priorities, and meet deadlines
  • Ability to represent department in a professional, courteous, and efficient manner
  • Ability to follow complex written or verbal instructions to solve complex problems
  • Proficiency in Microsoft Word, Excel, and Outlook


Job : Nursing- Support (Non-Clinical)

Primary Location : Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department : TRANSFER CENTER-2100-861002

Job Status
:Part Time with Benefits
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Transfer Center Specialist (Part Time w/ Benefits, Evening shift) • Miami, Florida

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