VP of Field Service and Implementation

VP of Field Service and Implementation

We are excited to announce that we are opening our doors for a Vice President of Field Service & Implementation to join our Daniels Health team. This newly created opportunity will be responsible for overseeing and optimizing field service operations across a network of hospitals - ensuring the highest level of service delivery, operational efficiency, and customer satisfaction. This role will also be responsible for supporting the Implementation team ensuring the first-class delivery of multiple, simultaneous customer installations of our products and services. The incumbent will utilize their commercial aptitude to develop and implement strategic initiatives that will drive continuous improvement, cost efficiencies whilst fostering a culture of proactive excellence and innovation.

What you will do

• Lead, mentor, and develop high-performing Field Service and Implementation teams that value proactivity and exceptional service
• Drive organizational activities to accomplish measurable business improvements that enhance service standards, operational efficiency, and customer satisfaction
• Oversee day-to-day field service operations to ensure optimal performance and service quality
• Develop and manage the Field Service and Implementation budgets, ensuring effective allocation of resources and cost control to ensure financial targets are met and cost savings opportunities are identified
• Act as the primary point of contact for escalated issues and ensure timely resolution
• Develop and implement risk management strategies and contingency plans associated with Field Service and Implementation operations
• Collaborate with the Sales and Operations to support the national growth and account management strategy
• Manage any employee relations matters as necessary including but not limited to employee altercations, timekeeping issues, policy violations, etc.
• Oversee service schedules and ensure everything is in accordance with existing customer needs and team availability
• Identify and implement process improvements to enhance efficiency, reduce costs, and improve service quality
• Ensure consistent training for all Field Service staff is provided nation-wide
• Facilitate routine check-ins with customer staff to ensure exceptional service. Intervene to resolve any issues for any identified problems at the facility or site level
• Monitor customer stock and perform ward walks and site assessments as needed to ensure optimal functioning at site level
• Is readily available for servicing emergencies
• Support the development and refinement to Customer Implementation pre-planning processes
• Develop strategies to efficiently address the peaks and valleys or Customer Implementation staffing requirements
• Assist with Customer Installs as needed

Candidate Profile

Skills / Qualifications

Special Requirements

Physical Requirements :

Other Requirements :

$120,000 - $190,000 a year

The pay range for this position is $120,000 to $190,000 base salary. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.