Billing and Collections Manager

Position Summary :

The Billing and Collections Manager is responsible for overseeing the daily operations of a premiums receivable department for a group of P&C insurance companies to ensure direct billed balances are collected timely and payments are applied accurately in compliance with company and regulatory guidelines. This role involves managing a team of processors, resolving complex issues, and implementing strategies to improve departmental performance.

Essential Functions :

• Motivate, challenge, and develop the team by promoting a collaborative and innovative culture.
• Appropriate management reporting and day to day collections and workflow management to include the definition, creation, review, and reporting against metrics, agreed service levels, and / or targets, while effectively managing these metrics, agreed service levels, and / or targets within the team.
• Cross-functionally liaise with business partners both internal and external (may include Operations, Underwriting, BPO, and other Finance staff) on issues related specifically to billing, cash applications, and collections to ensure that timely responses, a consistent approach and the resolution of outstanding receivables are a part of all business decisions.
• Ensure that the A / R Team is setting the standard of excellence in all touch points with both internal and external customers.
• Manage staffing levels, hiring, onboarding, assigning job responsibilities to meet business needs, and performance evaluations for insurance A / R personnel.
• Lead initiatives to streamline collections, reduce write-offs, and enhance customer experience.
• Serve as a point of escalation for complex transactions.
• Review procedures and workflows for accuracy, efficiency and effectiveness. Implement improvements and recommend system enhancements.
• Proactively identify, communicate, and resolve issues related to policy administration or banking systems.

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