Customer Service Representative

Customer Service Representative

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers

they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

We are currently looking for a Customer Service Representative to join our team and sit onsite at our Tampa FL location. This will be a full-time onsite position.

As the Customer Service Representative, you will be responsible for communicating with customers and maintaining a positive relationship with them. Additionally, you will be the first point of contact with customers in identifying and resolving their questions or issues.

Qualifications Include

High school diploma; GED required

Minimum 1 year of call center experience

College degree preferred

Knowledge of basic computer operations

Professional communication / interpersonal skills

Must have the ability to multi-task

Problem-solving skills

Willingness to rotate shifts, and work on Saturdays as needed

Ability to learn quickly

Courteous, with strong customer service orientation

Dependable, attentive to detail

Good listening skills

Adaptive to change

Submit Your Resume to Learn More

Featured Benefits

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

3 Weeks Paid Time Off (PTO)

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Compensation

The hiring range for this position is $52,998.40 annually

This position is eligible for a monthly incentive

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.