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Intake Coordinator - Temporary
Intake Coordinator - TemporaryHetrick-Martin Institute • New York, NY, US
Intake Coordinator - Temporary

Intake Coordinator - Temporary

Hetrick-Martin Institute • New York, NY, US
6 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

INTAKE COORDINATOR  - TEMPORARY

Unit :   Programs

Department :   Counseling & Case Management

Reports to :   Assistant Director of Counseling and Case Management Services

Classifications :   Non-Exempt, P.T.

Essential Functions :

% Time

Role Description

60%

Clinical Responsibilities

  • Coordinate and oversee the clinical process for intakes, screening and assessment for youth members, in collaboration with the management team.
  • Conduct membership intake assessments as needed to determine immediate safety concerns, presenting issues and facilitate necessary referrals for in-house and external follow-up services.
  • Provide individual-level clinical support to youth members, including :

a. Weekly supportive counseling for a caseload of 15-20 youth members and their families

b. Creating youth re-entry plans related to behavior change / disciplinary action in collaboration with the Director of Counseling and Case Management

c. On-call counseling

d. Crisis intervention

e. Escort youth to Pantry and conduct needs assessment for potential referrals to services.

  • Conduct assessment, problem definition, treatment planning and case coordination of youth to support stabilization and participation in HMI programs and in school.
  • Facilitate groups during YSD program hours as needed.
  • Provide necessary referrals for HMI members to access additional services.
  • Accompany youth members to external organizations to provide advocacy support.
  • Facilitate supported referral services with external providers to HMI services.
  • Collaborate with program staff and partner organizations toward the comprehensive care of youth members.
  • 30%

    Administrative Duties

  • Plans and conducts all training for staff and interns in how to administer intakes.
  • Collaborates with all stakeholder (consultants and team members) to ensure the intake process on Salesforce is running smoothly and helps to problem-solve any issues that arise or changes needed.
  • Develop program designs as determined by clinical trends, community needs, and contractual requirements.
  • Support in monitoring and meeting all contractual requirements within Counseling and Case Management department to meet compliance standards.
  • Collaborate with other HMI departments and outside agencies to ensure continuity of care.
  • Develop individual and group programming that utilize Liberation-focused, anti-oppressive, harm reduction and trauma-informed care models.
  • Collect data and participate in program evaluation activities as linked to interventions.
  • Complete electronic data reporting immediately following service provision into Salesforce, including individual counseling progress notes, group notes, referral documentation, and other service documentation as directed.
  • Meet and exceed all compliance standards for HMI and contracts by meeting deadlines, meeting outcomes and maintaining best practices in the delivery of service.
  • 10%

    Programmatic Direct Service

    When not in session (group or individual), work closely with other HMI departments and staff to support operation of the HMI programmatic and community milieu. Duties include :

    a.       Outreach and engage youth members during Program Common Hours (3 : 15pm - 7 : 30pm).

    b.       Assist in the facilitation of special events and Community Meetings.

    c.       Perform general staff duties, such as Café duty, train-pass, event set-up / breakdown, etc.

    As needed

    Other duties as assigned by supervisor.

    Knowledge, Skills and Abilities Required :

  • Master's degree in Social Work, Creative Arts Therapy or Mental Health Counseling.
  • LMSW, LCSW or LCAT Licensure required.
  • 1-3 years experience with diverse population of adolescents in an urban setting, including knowledge of lesbian, gay, bisexual transgender and questioning youth from various cultures and backgrounds.
  • Knowledge of liberation-focused healing and anti-oppressive methods; able to describe how they support and uplift BIPOC and TGNC individuals and communities in their clinical work.
  • Knowledge of harm reduction practices, trauma-informed care, and positive youth development models.
  • Ability to exercise independent judgment when appropriate; strong decision-making skills.
  • Strong oral and written communication skills.
  • Experience facilitating group discussions and managing a variety of small and large group dynamics.
  • Excellent verbal and written communication skills, including conflict mediation and public speaking.
  • Computer Skills :   Strong with proficiency in Salesforce, Zoom, Doxy, Microsoft Word, Excel, PowerPoint and Outlook.
  • Additional Desirable Qualifications :

  • SIFI certification or equivalent qualification to supervise graduate counseling interns preferred.
  • Experience working within a systems or family approach, Trauma-Informed Care and Positive Youth Development models in the treatment of adolescents.
  • Strong knowledge of cultural competency issues.
  • Spanish speaking preferred.
  • Working Conditions :

  • Work primarily in 2 Astor Place, NYC with some virtual work
  • Program work schedule :
  • Monday- Friday - 3 : 00 pm to 8 : 00 pm

    Flexibility required at times to support agency needs.

    Role is through December 2025

    Job Posted by ApplicantPro

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