General Manager, US (Washington DC)

Requisition ID 2218 -Posted - USA - North America - External Location (1) - International

Managing Director International & Auctions

Direct Reports :

Head of Private Client Accounts

US Sales and Retail teams

Commercial Buying

Digital Trading

Indirect day to day management of wider local team including Marketing, Finance & Operations, working within a matrix structure.

Location : Washington DC

Berry Bros. & Rudd, the iconic 325-year-old London-based wine and spirits company, is preparing to launch in America with its first retail, experiences and membership offering in Washington, D.C. As the world’s most-trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future.

A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.

The job in a nutshell

To be an integral part of the launch and ongoing success of Berry Bros. & Rudd in the USA. Working closely with Jamie Ritchie (MD International and Auctions), you will be responsible for managing the team, focusing on customer acquisition and delivering sales through relationship building and a level of service that is more akin to the hospitality business but also aligned to the Home of Collecting strategy. You will assume responsibility for delivering the company’s growth ambitions while ensuring that Berry Bros. & Rudd standards are maintained to the highest level to optimise customer engagement and service excellence.

Who you will work with

Internal : The local Washington based team and supporting functions based in the UK

External : Private and Shop Customers, Producers, Wholesalers, Distributors, media and local service providers

What you will do

• Work closely with the MD International & Auctions to develop and deliver the USA business plan in line with the agreed targets
• Develop and deliver agreed annual plans and appropriate customer, sales and service performance measures (revenue, margin, customer acquisition and NPS)
• Establish the Year 1 team for the US operation; set clear goals and targets for both direct and indirect reports, aligned to the overall business plan. Recruit and onboard new team members as appropriate
• Provide leadership and direction to the local teams, ensuring that hospitality and relationships are the foundation of providing excellent customer service to all customers
• Support the performance, growth and development of individual team members
• Develop Berry Bros. & Rudd’s thought leadership to be recognised as a market leader and trusted destination
• Stay abreast of the competitive environment in market and provide comprehensive and accurate information on the fine wine and spirits’ market
• Develop strong relationships with the Sales & Service team and functional teams based in the UK to ensure operational efficiency and consistently high levels of customer service
• Ensure that all working practices comply with US and UK anti-bribery, GDPR and Health & Safety legislation. Compliance

What you’ll bring to the role

The Person

Your Skills, Knowledge and Experience

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