Desktop Support Specialist

Job Description

Job Description

Job Description

David Weekley Homes is seeking a Desktop Support Specialist focusing on providing excellent service across the Microsoft stack of technology. The ideal candidate will have 3 to 4 years experience in supporting, administering, and managing endpoints in an enterprise environment

Key Responsibilities :

• Provide technical support to end users for desktop hardware, software, and peripherals
• Diagnose and resolve technical issues related to desktop systems, applications, and network connectivity in a Windows 11 environment
• Install, configure, and maintain desktop hardware and software systems
• Troubleshoot and resolve issues with printers, scanners, and other office equipment
• Respond to support tickets and resolve issues in a timely and professional manner
• Maintain accurate records of support requests and resolutions in a ticketing system
• Collaborate with other IT team members to resolve complex technical issues
• Escalate unresolved issues to higher-level support or IT teams
• Assist with onboarding new employees, including setting up desktops, user accounts, and necessary software
• Provide remote and on-site technical support and walk users through step-by-step solutions
• Provide training and guidance to staff on the effective use of software and IT resources
• Perform system updates and software patches to ensure optimal performance and security
• Provide excellent customer service and ensure a positive user experience
• Contribute to continuous improvement by identifying trends in recurring issues and recommending solutions
• Support Microsoft Teams Audio Visual meetings

Qualifications

Candidate Should Demonstrate :

Additional Information

Reliable transportation and a valid Driver’s License are required as this position will be traveling to multiple sites for IT Support across the Houston metro area.

What We Offer :

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.

We offer an excellent benefits package that includes :

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers : No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.