Airport Customer Service Representative II

Airport Customer Service Representative II

As an Airport Customer Service Representative II, you will provide customer service, support passengers and staff in emergencies and irregular operations, and in some instances, provide communication and assistance with crowd control and checkpoint contingency plans. You will assist customers with questions about a broad range of topics, including airport amenities, construction activities, gate and baggage claim information, passenger forecasts and airport events. You will assist with emergencies, crowd control situations, and checkpoint contingency plans. You will assist managers with creating and maintaining an inclusive work environment that respects diverse ideas, backgrounds, and styles. You will report any unsafe conditions, hazards, and unattended or suspicious items.

Who you are :

Experienced You have three (3) years of experience as a frontline customer service agent in a fast-paced and multi-cultural environment. Desired We hope you are multilingual. Committed to Equity You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees. Customer Service Focused You provide an elevated customer service experience and exercise customer relations principles and practices such as persuasive speaking skills and able to provide relevant resources for a positive outcome. Excellent Communicator You have effective verbal and listening communication skills through active customer engagement. You have interpersonal skills to bring people and ideas together. Adaptable You can manage multiple priorities in order of importance. You can work independently, self-direct work priorities, and manage time effectively. Problem Solver You exercise tact and diplomacy in dealing with compassionate or confrontational customer situations. You can investigate and take action to meet customers' needs without leadership assistance.

What else you need to know :

Work Schedule Your normal work schedule will vary. This is a seven day a week and twenty-four hour a day facility. You may be required to work any and all assigned shifts, including weekends and holidays. You may be required to work during emergencies.

Work Environment You will generally work indoors, in the airport terminal, while standing and walking for long periods of time.

Washington State Residency Requirement Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.

Overtime Eligible You are eligible for overtime pay in this role.

Security Requirements As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.

Why you'll love it here :

The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port's mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle's website. If the position is represented by a union, please refer to the Collective Bargaining Agreement or contact the appropriate Union Representative for specific information related to benefits and eligibility.

Healthcare Medical, Dental, and Vision Care with options that work for you and your family.

Paid Vacation Just about four weeks per year that increases with tenure to rest and rejuvenate.

Paid Sick Leave At least one hour of sick leave for every 40 hours worked.

Holidays More than ten days per year to celebrate with family and friends away from work.

Pension / Retirement Plans A pension and additional savings plans to prepare for your future after the Port.

Getting to Work From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.

Parental Leave Six weeks of paid leave to spend with new additions to your immediate family.

Development From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.

Equity, Diversity, and Inclusion The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees regardless of race, gender, and other identities succeed and reach their fullest potential.

Work-Life Balance We provide the resources to help you create habits to be healthy and balanced.

Mission Driven We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.

Location : Seattle Tacoma International Airport

Organization : Customer Care

Employee Status : Regular

Schedule : Full-time

Minimum Salary : 34.17

Midpoint Salary : 46.23

Req ID : 003784

The Port of Seattle is an equal opportunity employer that values diverse perspectives and life experiences. We encourage people of all backgrounds to apply, knowing decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law, regulations and ordinances.