CRM Administrator

Location : Atlanta, GA

Work Arrangement : Hybrid

Type : Contract Position

General Description

We are seeking a proactive and skilled professional for a dual role as a Customer Relationship Management (CRM) Administrator and Project Coordinator. This is a high-impact contract position requiring strong technical knowledge in CRM systems and demonstrated experience coordinating medium-sized projects.

The successful candidate will be responsible for managing and enhancing our core CRM system, with specific expertise in Oracle Service Cloud. You will play a crucial role in improving business processes, managing CRM development and integrations, and ensuring the efficient planning and execution of various technical projects.

Local Candidates Only

Key Job Responsibilities

CRM Administration

• Configuration & Maintenance : Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys, campaigns, databases, and user permissions.
• System Development : Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.
• Support & Testing : Assist in testing and verification for custom internal code and vendor releases, patches, and add-ons.
• Data Integrity : Manage data integrity, including data imports, migrations, integrations, and ongoing data cleanup efforts.
• Collaboration : Collaborate with the Contact Center and Business Analyst teams to identify and recommend operational improvements and system customizations that are usable, scalable, and easy to maintain.
• Troubleshooting : Provide application administration, troubleshooting, and support, including code migration, change control, security, and performance.

Project Coordination

Required Knowledge, Skills, and Abilities

Preferred Qualifications

Interview & Logistics