Customer Success Managerallwhere • New York, NY, US
Customer Success Manager
allwhere • New York, NY, US
6 days ago
Job type
- Full-time
- Quick Apply
Job descriptionAct as the primary point of contact for allwhere’s active customers Develop relationships with key customer stakeholders across HR, IT, and Operations; host business reviews for all internal and external customer stakeholders Monitor customer usage of allwhere platform and order volume; proactively promote increase platform usage, order volume, and order size Maintain and address all updates and requests related to customer portal, including additional users, SKUs, or other portal features Act as a communications liaison between the customer and allwhere’s internal teams (Operations, Product, IT) Act as escalation point for any customer questions or issues Identify opportunities to cross-sell new product offerings to customer Utilized CRM to keep track of key account data, opportunities, and relevant notes Collect customer feedback and translate feedback into product requirements What we’re looking for 3-5 years of experience in customer sales or customer success position strongly preferred Consultative mindset with a passion for upselling Experience working with brand image and promoting value through customer experience Prior experience with IT hardware and software a plus Experience analyzing and optimizing the existing processes in the Customer Success department Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed Must work well independently with little management supervision Proficient in Google Suite, Hubspot or other relevant CRM software Ability to stay collected under pressure, positive outlook, ability to collaborate with and inspire team members and clients An entrepreneurial attitude to take on tasks that support our clients’ success and the vision of allwhere Why Join Us? Medical, dental, and vision health insurance Equity in an early stage company Small team with the ability to have an outsized impact on the direction of the company Salary Range : This position is a base salary plus bonus with OTE ranging anywhere from $105,000 to $125,000. Powered by JazzHR
Title :
- Customer Success Manager Location : New York Company Overview allwhere provides companies with a platform that enables their employees to be productive and engaged. allwhere’s platform allows companies to curate equipment, products, and services for their employees — and deliver them anywhere.
- For administrators (execs, HR, IT), allwhere streamlines the onboarding / offboarding process and automates delivering products to remote employees.
- For employees, allwhere provides a convenient one-stop-shop for all relevant equipment, products, and services.
- Remote work is here to stay, and allwhere is here to make it the best possible experience for all. Role Overview This position is perfect for a technically savvy customer success manager who possesses a strong drive for results and commercial sensibility.
- Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn.
You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. A bout the Role
Create a job alert for this search
Customer Manager • New York, NY, US
Related jobs
Customer Success Manager For Data Partnerships.LiveRamp is the data collaboration platform of choice for the world's most innovative companies.
A groundbreaking leader in consumer privacy, data ethi...Show more
We're looking for a Manager, Customer Success to lead, develop, and inspire a team of client-facing product experts who help our customers get maximum value from AlphaSense.As a leader in our Custo...Show more
Account Manager / Customer Success Manager.We're looking for a proactive, strategic, and tech-savvy Account Manager / Customer Success Manager to own relationships with our top customers.If you're ...Show more Customer Success Manager For Technology Partnerships.LiveRamp is the data collaboration platform of choice for the world's most innovative companies.
A groundbreaking leader in consumer privacy, dat...Show more 
A leading provider of IT Managed Services in New York City / Northern New Jersey is looking for a Customer Success Manager.
Works with existing Five Rivers customers to ensure they're receiving the to...Show more
The primary focus of a Client Success Manager is to foster relationships where QPharma is perceived as a critical and consulted vendor partner.
The CSM will grow the current scope of services within...Show more
We’re looking for a Customer Success Manager to join our fast-growing team and serve as the trusted partner for our small business customers.
This is an early-career role where you’ll spend most of ...Show more
At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security service...Show more
Customer Success Manager – Mid-Market Location : .Full-Time, In-Office | Parsippany, New Jersey The Role At Giftogram, appreciation isn’t just what we do—it’s who we are.As a ...Show more
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.The Diligent On...Show more
As our first Customer Success Manager, you will report to the CEO and work closely with him and our Support and Sales team on client onboarding, retention, upsells, and overall customer satisfactio...Show more
Customer Success Manager A leading provider of IT Managed Services in New York City / Northern New Jersey is looking for a Customer Success Manager works with existing Five Rivers customers to...Show more
Rilla's Customer Success Team sits at the unique intersection of customers, product, and go to market.In this role, your mission will be to deeply understand our customers' most pressing challenges...Show more
HCP-only programmatic messaging.AI-enabled proprietary technology.Creaegis, Eight Roads Ventures and F-Prime Capital.We are seeking exceptional, ambitious, and multifaceted teammates ready to join ...Show more
We are passionate about our people, our technology, and are obsessed with customer success.Working together enables us to grow rapidly, win, and serve the largest brands in the world.We use cutting...Show more
As a Customer Success Manager at Tennr, your mission is simple : make our customers deliriously happy.That means delivering more than just great software it means being a trusted, strategic partner...Show more
Cartful is changing the way that brands engage with their shoppers online.Using interactive shopping experiences, we build shopper confidence while delivering valuable "zero-party" data back to our...Show more
Client Success Manager Job Duties : Train CS team in the coaching / management process for clients in regards to ...Show more
Customer Success Manager
LiveRamp • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Manager, Customer Success
AlphaSense • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager
Semaphore • New Hyde Park, NY, US
Full-time
Last updated: 6 days ago • Promoted
Customer Success Manager - Technology Partnerships
LiveRamp • New York, NY, US
Full-time
Last updated: 5 days ago • Promoted
Customer Success Manager
Five Rivers IT • Rochelle Park, NJ, US
Full-time
Last updated: 6 days ago • Promoted
Customer Success Manager
QPharma, Inc. • Cedar Knolls, NJ, United States
Full-time
Last updated: 20 days ago • Promoted
Customer Success Manager
Topline Pro • New York, NY, United States
Full-time
Last updated: 27 days ago • Promoted
Customer Success Manager
WorkWave • Holmdel, NJ, US
Full-time
Last updated: 25 days ago • Promoted
Customer Success Manager
Giftogram • Parsipp, NJ, US
Full-time
Quick Apply
Last updated: 30+ days ago
Customer Success Manager
Diligent Corporation • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager
Copilot • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager
Five Rivers IT, Inc. • Fair Lawn, NJ, US
Full-time
Quick Apply
Last updated: 27 days ago
Customer Success Manager
Rilla • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Director - Customer Success
Doceree • Short Hills, NJ, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager
impact.com • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager
Tennr • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager
Cartful Solutions • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Client Success Manager
TradeJobsWorkForce • 10702 Yonkers, NY, US
Full-time
Last updated: 30+ days ago • Promoted