Commercial Account Representative I

Job

Key Account Specialist

Reports

Customer Service Manager

Amphenol Fiber Optic Products is looking for a Key Account Specialist to act as the primary contact for post-sales activities for some of our key accounts. They will manage all aspects of customer service account management,

• PO processing and order management, expediting and escalating, credit issues, pricing management, reporting, and assisting with demand planning activities with operations (Mexico, Vietnam & China).

Coordinates all aspects of the customer account related to order fulfillment

Guardian of Customer

Acting as liaison between the customer and all company departments, driving escalation, solution development and continuous improvement in processes. Communicates business relevant information and provides structured feedback to Management

Provides superior day-to-day customer service from order entry thru expediting, backlog monitoring, delivery coordination to complaint resolution

Responsible for maintaining Customer Service Excellence, including high responsiveness to inquiries and basic technical support via email or phone, and accuracy and comprehensive responses and proactive communication to ensure customer is well informed

Accountable for material delivery performance, gathering lead time expectations and forecast information for review by planning, analyzing potential recurring delivery delays, and initiating safety stock discussions with Sales, Management, Supply Chain and Product Management

Tracks sales activities and projects and develops relationships within the customer account to drive revenue, collaborate with the Sales team and Industry Segment

Monitor and oversee activities related to pricing, forecasting, operational support and delivery and inventory levels; identifying trends to improve service quality, and drive corrective actions as needed

Identify risk regarding ability to meet forecast growth and customer demand; Independently generates reports for daily transactions, service level monitoring and sales tracking. Offers custom reports to customers based on account needs.

BA Degree (preferred) and 5+ years experience managing accounts in a customer service capacity with key and strategic accounts. Fiber Optic cable experience a big plus!

Able to provide positive professional customer service at all times, including in challenging situations and escalations

Strong customer focus and relationship-building skills.

Structured, organized, and detail-oriented with the ability to multitask on large projects.

Able to take ownership of strategic accounts and take initiative to drive improvements

Computer proficient with Excel (pivot, charts, formulas) Word, Outlook, and PowerPoint (MS Office)