Customer Care Tier 1

Customer Care Tier 1

About Breville

Over the past 80+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they'd thought possible in their own home and ultimately allowing them to "Master Every Moment".

A career at Breville is truly a one-of-a-kind experience. It's more than working for a global leader; it's an opportunity to be a part of something that impacts people all over the world.

Position Overview Breville is a leader in high-end consumer appliances, dedicated to delivering a world-class customer experience. We are seeking passionate, professional, and customer-focused individuals to join our Contact Center team. In this role, you will provide technical support, resolve customer concerns, and represent Breville's brand values with every interaction. Breville offers a fast-paced, energetic environment with ongoing product and skill training designed to empower you to confidently support our customers while embodying the Breville brand promise.

Our Brand Values Creativity We are innovative and modern, never traditional or conservative. Simplicity We are fresh and straightforward, never complicated or mysterious. Excellence We strive for perfection and believe "good enough" is never enough. Insight We immerse ourselves in the real world, going beyond assumptions and statistics.

Primary Responsibilities

• Provide first-level technical support and assistance to Breville consumers, retailers, and service centers.
• Deliver a customer experience that reflects Breville's culture, values, and commitment to excellence.
• Build and maintain strong, professional relationships while demonstrating empathy and care. Identify customer needs and recommend Breville products or services that align with their lifestyle.
• Accurately document customer interactions and technical details in Breville's database systems. Troubleshoot and resolve technical issues, ensuring timely and effective solutions.
• De-escalate customer complaints with professionalism and courtesy.
• Actively participate in training sessions and demonstrate ongoing learning and product knowledge.
• Share customer feedback and trends with leadership to support continuous improvement.
• Maintain regular and punctual attendance with flexibility for a variable schedule, including occasional weekend shifts.

Performance Expectations

Experience & Skills

Pay Rate : $18-20 / hourly

What we offer you :

To Apply

Come and make your mark with this global leader by applying today.

Breville Group is proud to be an Equal Employment Opportunity Employer.