Program Manager 1-A-LDH (WAE)

Policy Development Systems Program Manager 1-A

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. The Policy Development Systems Program Manager 1-A plays a key role in shaping and supporting systems that drive Medicaid Long Term Care and Home and Community-Based Services (HCBS) programs. Based in the Bienville Building in Baton Rouge, this position works closely with technical experts to ensure systems align with OAAS policies and Medicaid requirements. The Program Manager also leads efforts in developing training materials, testing, and business requirements that strengthen OAAS program operations statewide.

If you have strong project management and system development skills and are passionate about improving services for Louisiana's citizens, we encourage you to apply!

Minimum Qualifications

Seven years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR Six years of full-time work experience in any field plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR A bachelor's degree plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR An advanced degree or a Juris Doctorate plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services. EXPERIENCE SUBSTITUTION : Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Duties and Other Information

Job Duties :

• Providing and facilitating the provision of Subject Matter Expertise (SME) for systems that support the core business processes of OAAS programs and services. In collaboration with other OAAS divisions and LDH agencies, researches and initiates business process improvements in accordance with state and federal grants and new programs authorized by LDH and / or the legislature. Ensures that all system changes resulting from policy updates, law changes and other directives are designed, developed, tested, and implemented in accordance with requested programmatic changes.
• Participates directly in gathering system requirements, designing, development, testing, implementation and maintenance of systems logic required to automate business processes for OAAS programs.
• Participates in system meetings with system developers, OTS, Subject Matter Experts (SMEs) and / or other appropriate parties to ensure the system specifications meet OAAS programmatic needs. Requirement must attend high priority systems meetings in-person.
• Writes business requirement / functional requirement documents for the systems utilized by OAAS.
• Participates in developing testing plans, writing test case scenarios and managing the testing process for system developments and enhancements.
• Participates directly in the development of testing, training, communication, and instructional materials for OAAS systems.
• Assists with the development and maintenance of standard operating procedures as related to OAAS administrative and programmatic functions.

An ideal candidate will possess experience in system development practices, including system design, writing business requirements, testing, implementation and maintenance.