Job Summary
- Provides social service assistance to eligible clients in the following areas : food, clothing, furniture, and financial assistance;
- interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records;
refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.
Knowledge, Skills and Abilities : Knowledge of general office practices and principles. Knowledge of social service practices and principles.
Ability to interview clients in order to evaluate and serve their needs. Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.
Ability to build and maintain effective working relationships with the public and community agencies. Ability to prepare accurate and complete client records, reports, and statistics.
Ability to work with people and to provide assistance ina calm, courteous, and tactful manner.
Education and Experience : High school diploma or , and Two years' experience working in a social or public service environment with experience assisting the public, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Physical Requirements and Working Conditions : Ability to meet attendance requirements. Ability to read, write, and communicate the English language.
Ability to perform mathematical calculations. Ability to type and keypunch information into a computer. Ability to sort and file documents alphabetically and numerically.
Ability to operate various general office equipment including a telephone, typewriter, computer, and adding machine. Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.
5-10% of work time. Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
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