Search jobs > Oklahoma City, OK > Office associate

Business Office Associate

CarMax
Oklahoma City,OK
Full-time

7248 - Oklahoma City - 1121 E Memorial Rd, Oklahoma City, Oklahoma, 73131CarMax, the way your career should be!

Provide an iconic customer experience - Summary :

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process.

These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What you will do - Essential Responsibilities :

  • Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
  • Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
  • Seeks win / win solutions for the customer and partners appropriately
  • Processes paperwork associated with retail / wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and / or titling, processing reassignments, and auditing completed paperwork
  • Processes auction sales, dealer registration, and / or appraisal lane purchases to include the collection of titles (calls and follow up),

payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts

Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with

considerations to security and loss prevention.

  • Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
  • Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure
  • Clerical responsibilities may include, but is not limited to : copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
  • Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate.

Learn and succeed as part of a team :

  • Pleasant, but noisy office environment
  • Numerous distractions and disruptions due to incoming communication
  • May require walking or standing for extended periods of time
  • Variety of work schedules with shifts that do include nights, weekends, and holidays.
  • Wear CarMax clothing (acquired through the company) at all times while working in the store

Qualifications :

Work requires ability to :

  • Read, interpret and transcribe data in order to maintain accurate records
  • Use resources and partnership to balance the needs of the customer and the business
  • Understand numeric filing system
  • Use word processing, spreadsheet and other programs, displaying intermediate PC skills
  • Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail
  • Lift objects that weigh as much as 15-20 lbs
  • Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written
  • Complete CarMax provided training as required
  • Develop partnerships with Sales team and other departments in order to provide quality customer service
  • Maintain confidentiality of all records, files and reports within the scope of the position
  • Report Asset Protection and / or Human Resource related issues to management

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

14 hours ago
Related jobs
CarMax
Oklahoma City, Oklahoma

Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure. Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment thro...

CarMax
Oklahoma City, Oklahoma

Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. Communicate effectiv...

Promoted
Eide Bailly
Oklahoma City, Oklahoma
Remote

National Tax Office - Compensation & Benefits Tax Senior Associate - Remote Eligible. We have over 41 offices in 15 states across the Midwest and western United States, and offer our staff and Partners the opportunity to serve a variety of industries. Founded in 1917, our culture is the foundation o...

Promoted
Thentia
Oklahoma City, Oklahoma

In this hybrid role as an Office and Project Coordinator, you will own a variety of office/facilities and project coordination to help support our customer delivery team. Must have prior work experience as an Office Coordinator, Admin, or Project Coordinator. Office and Project Coordinator. Maintain...

Promoted
Westlake Hardware
Midwest City, Oklahoma

The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Possess a friendly outgoing demeanor; work well with customers as well as associates. Assist with daily maintenance, or...

Promoted
First Command Financial Services, Inc.
Oklahoma City, Oklahoma

The ideal candidate is a highly organized self-starter who is capable of assisting in the day to day functions of the office.Coordinate and answering the phone.Check the telephone answering machine each morning.Ensure all supplies and forms are current and available.Monitor stock of general office s...

Promoted
JCPenney
Moore, Oklahoma

All associates are eligible for an associate discount on JCPenney merchandise. Job Title:Fine Jewelry Commission Sales Associate - Shops @ MooreLocation:Moore, OK, United States () -Shops @ Moore 2400 S Service RdJob ID:1102354J. Primary Responsibilities:Customer Service & Sales -Approaches customer...

Promoted
JoCo
OK, United States

The Business Intelligence Analyst will be responsible for designing, testing, and supporting business intelligence solutions primarily using Microsoft Power BI. As a Business Intelligence Analyst, you will:. Collaborate closely with Maximo and GIS business teams. Empower business teams for citizen d...

Promoted
SCIENTIFIC GAMES
OK, United States

SGEP Insights Analyst (Business Intelligence Analyst). This may include tasks such as coordinating forecasting for future business opportunities, evaluating demand drivers for new business opportunities or existing customers, and presenting analytical findings to customers. The SGEP Insights Analyst...

Promoted
OU Health
Oklahoma City, Oklahoma

Senior Office Manager - Oncology Clinic - Stephenson Cancer Center. Assists Departmental Billing Manager by solving problems with billing. ...