Senior Product Marketing Manager

Senior Product Marketing Manager

Join Plain to help reshape B2B customer support for the next generation of companies. We’re building the fastest, most powerful platform that lets teams move beyond reactive support to build true customer relationships.

We’re a small, tight‑knit crew with offices in SF and London. This role is hybrid, requiring 3 days a week in our SF office. Because we work closely with teammates in Europe, you’ll enjoy quiet afternoons for deep focus.

Why this role matters

B2B customer support is undergoing a seismic shift. AI is transforming how companies engage with customers, moving support from a siloed function to a company‑wide effort across Slack, Discord, and in‑product experiences. Plain is leading the charge, and your work will help establish credibility and trust in this new category.

What you’ll do

• Partner with Sales to hit their numbers by ensuring our messaging and positioning are loud, clear, and relevant for support leaders and engineers.
• Own the creation of customer‑facing collateral, including pitch decks, case studies, solution briefs, and website content.
• Translate product launches into sales pipeline.
• Conduct market, competitor, and customer research to inform our product positioning and roadmap.
• Ensure we stand out in a crowded market with a differentiated value proposition.
• Sharpen product messaging and apply it consistently across all touchpoints so that Plain’s recognition is clear and unified.

This is a great fit if you

Not the right fit if you

Logistics

Pluralsitive organisations do not individual EEO statements. Recruitment will be conducted through our recruiting team.

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