Help Desk Associate

Job Description

David Weekley Homes is looking for a problem-solving people-person to join our Help Desk team! We support all Team Members on internal business systems as well as common computer hardware and software.

If you can learn quickly and can creatively come up with solutions to problems all while having fun at work, then you might have found the right position!

We offer a work environment that encourages our team to serve our customers and the community. We’re committed to hard work & fostering personal, as well as professional growth.

Key Accountabilities and objectives : (including, but not limited to) :

• Computer and business systems support for every Team Member
• Makes sure that customers are kept up to date on their service calls
• Communicate and work to resolve, Team Members’ service calls in a professional and accurate way
• Learn and support the company's business systems
• Assure that the quality of support meets department's expectations
• Look for ways to improve support process
• Resolve customers’ support issues in a timely manner
• Work effectively with programmers, business analysts and systems engineers in the department to communicate issues and fixes for systems

Job Requirements :

We need an outgoing personality who works well with others, is enthusiastic, motivated, has integrity and professionalism.

The successful candidate will have some exposure to computer support and have a proven background in supporting business systems.

This person will need to demonstrate proven customer service examples in their background.

Technical Requirements :

• Solid skills in Microsoft Software including Office and Windows
• Proven ability to troubleshoot and resolve common computer hardware and software issues
• Active Directory setting up user accounts, managing groups and share permissions
• Cisco VoIP phone system for creation of new phones, extensions and voicemailboxes

The ideal candidate should possess these characteristics :

• Performed in a previous customer service role
• Previous experience with supporting business systems is a plus
• Considerable initiative and drive. Self-starter / motivated
• Strong problem solving skills
• Able to balance multiple and competing priorities simultaneously
• Excellent written and verbal communication skills, as well as the ability to listen
• Driven to push to meet company service requirements
• Able to see the Big Picture while maintaining focus on the day-to-day details that result in a high level of service
• Positive attitude
• Team player
• Detail Oriented
• Strong organizational skills

What We Offer :

David Weekley Homes is the largest private homebuilder in the US, operating since 1976, in 19 cities. We offer a unique working Culture, which earns us accolades like making FORTUNE’s "100 Best Companies to Work For" list 17 times.

You'll enjoy a fun, professional atmosphere with high standards, have an opportunity to enhance your skills and learn new skills, plus receive continual coaching, feedback and recognition for a job well done.

We offer an excellent benefits package which includes :

• Health Insurance - Medical, Dental and Vision
• 401k and discretionary 8% match
• Employee Stock Ownership Plan
• Profit Sharing
• Vacation, Holidays & PTO
• New Home Discount for Team Member & Family
• Team Member Discounts
• Community Outreach
• College Scholarship Program
• And More!
25 days ago