Insurance Customer Service

Job Description

Job Description

Welcome to Michael LaPella Agency, where we prioritize a positive and inviting atmosphere while delivering exceptional service to our valued clients in Tampa, Florida. Situated in the heart of this vibrant community, we are seeking an enthusiastic and customer-oriented individual to join our team as an Insurance Customer Service representative. In this role, you'll be the friendly face assisting our clients with their insurance needs, providing them with assurance and clarity. This position offers the opportunity to engage with clients directly, enhancing their experience through your expertise and personable approach.

At Michael LaPella Agency, we believe that a personalized touch goes a long way in customer service. Here, your contributions will be appreciated as you help us maintain our reputation for excellent client care. If you're someone who thrives in a supportive workplace and has a knack for making clients feel valued and understood, we invite you to apply and become a part of our dedicated team.

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Retirement Plan

Tuition Reimbursement

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Responsibilities

Client Assistance : Provide excellent customer service by addressing insurance-related inquiries promptly and accurately.

Claims Handling : Assist customers with the claims process, providing guidance and support every step of the way.

Policy Updates : Facilitate policy changes and document necessary updates to ensure coverage meets customer needs.

Problem Resolution : Resolve customer issues efficiently, aiming to achieve satisfaction with every interaction.

Feedback Collection : Gather and relay customer feedback to improve service offerings and customer satisfaction.

Product Knowledge : Maintain a strong understanding of our insurance products to effectively answer customer questions and concerns.

Requirements

Licensing : Active Florida Property & Casualty License is preferred.

Experience : Previous experience in customer service or insurance is advantageous.

Communication Skills : Outstanding verbal and written communication skills.

Customer Focused : Drive to provide exceptional service and problem-solving.

Adaptability : Ability to handle multiple inquiries and tasks efficiently.

Team Oriented : Capability to work collaboratively within a team environment.

Tech Proficiency : Familiar with CRM systems and general office software.