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LN Venues, Operations Manager - Gramercy
LN Venues, Operations Manager - GramercyLive Nation Entertainment • New York, NY, US
LN Venues, Operations Manager - Gramercy

LN Venues, Operations Manager - Gramercy

Live Nation Entertainment • New York, NY, US
1 day ago
Job type
  • Full-time
Job description

House Of Blues Manager

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders : Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned / operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption / fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

Financial Performance and Results :

  • Meet or exceed budgetary expectations on all associated line items
  • Cost control on F&B including Liquor
  • Responsible for managing labor cost through proper staffing and schedule management
  • Assist with developing monthly and quarterly specials, events, etc.
  • Complete required paperwork in timely manner
  • Assist with monthly building inventory

Recruitment, Training and Management of Staff :

  • Supervision of hourly staff and supervisors. Conduct annual evaluations and set goals for individuals and outline team action plans. Propose compensation recommendations to department director
  • Hold departmental staff meetings to keep everyone informed of our problems / progress
  • Maintain open door policy with staff
  • Monitor progress of staff & management. Follow up / follow through to support to assist subordinates in reaching goals (continual coaching and guidance)
  • Provide for ongoing training of staff as needed
  • Oversee participation of staff in cross training / re-certification programs
  • Maintain appropriate staffing levels - hiring, terminations, maintain disciplinary documentation per Company standards, ensure complete and thorough training of all staff
  • Maintain positive staff relations
  • Supervises all venue trainers, including all operations floor trainers Conducts on-site Alcohol Awareness Certification classes as outlined by state, county and federal guidelines for that region
  • Attends venue level operations meetings on weekly or regular basis as outlined by General Manager
  • Completes schedules for hourly staff on weekly basis
  • Maintain All Standards Set by House of Blues :

  • Service Standards
  • Housekeeping - conduct walk throughs
  • Meet or exceed health and safety requirements
  • Follow all policies and procedures as stated in Handbook and manuals
  • Maintain operational supplies
  • Full compliance in venue, city and state alcohol policies and procedures
  • Ensure Smooth Operations of Department
  • Keep guest feedback log
  • Completes incident reports
  • Maintain, coordinate, and maximize labor based on nightly changes in sales / business volume.
  • Ensure environmental standards are adequate (light, sound, room temperature, cleanliness, line of sight, table maintenance, promotional materials, etc.)
  • Perform daily pre-shift and post-shift meetings
  • Provide for liquor pulls and ensure accurate accounting
  • Coordinate and oversee private / special events per event specifications
  • Other duties as assigned
  • What This Person Will Bring :

    Required :

  • Responsible Alcohol Awareness Training Certification or Equivalent
  • 1-3 years high volume experience in fine dining / restaurant / or club operations
  • 1-2 years supervisory or operational management experience.
  • Microsoft Word, Excel and PowerPoint knowledge
  • High School Diploma required
  • Preferred :

  • College Degree in related field
  • Responsible Alcohol Service certification
  • T.I.P.S. Certified or equivalent
  • Physical Demands / Working Environment :

  • Working environment is fast-paced and has a moderate to loud noise level
  • Ability to lift up to 75 lbs
  • Flexible Schedule (days / nights, weekends)
  • Position requires extended periods of prolonged standing, bending, stooping
  • Ability to wear an earpiece for radio communication
  • Benefits & Perks - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits :

  • Health : Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
  • Yourself : Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
  • Wealth : 401(k) program with company match, Stock Program Reimbursement
  • Family : New parent programs & support including caregiver leave and baby bonus, infertility support
  • Career : Tuition reimbursement, student loan repayment internal growth and development programs & trainings
  • Others : Volunteer time off, crowdfunding network
  • Equal Employment Opportunity :

    We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

    Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

    We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

    We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact

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    Operation Manager • New York, NY, US

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