Front Desk Agent - Buena Vista Suites

Caribe Royale Orlando

Orlando, FL,

Full-time

Title : Front Office Agent

Department : Front Office

Reports to : Assistant Front Office Manager

SCOPE

To provide excellent guest service, while ensuring efficiency and accuracy of the daily operation

PRIMARY RESPONSIBILITIES

To be friendly, courteous and helpful to all individuals, both guest and non-guest.
To look after the well being of every guest and take personal responsibility in solving the guest’s problems to ensure a memorable experience!
To be able to check-in and checkout guests in a timely, accurate and courteous manner.
To assist with guest request, whenever possible.
To command a good working knowledge of the Logistics system.
To provide information and answer guest’ questions, never tell the guest I don’t know , but find the answer from someone else.
To command a working knowledge of the rates, size, layout, bed types and special features of all guest suites and villas.
To command a working knowledge of all special rates / packages requirements, restrictions, special arrangements, services / amenities included.
To command a working knowledge of all daily report that needs to becompleted.
To be aware and familiar with all VIPs, meetings, functions, and conventions in the Resort.
To be familiar with the departments in the Resort their functions.
To read and review all memos posted. Also, review any special information written on the dry eraser board.
To acquire in-depth knowledge of Resort services / facilities and major attractions in the vicinity and Orlando area.
To learn and practice proper telephone procedures how to answer phones, place calls, or transfer calls.
Be able to work different shifts and / or functions to accommodate business demands.
Uphold the hospitality standards set by the Resort.
Follow standard operating procedures and adhere to rules and regulation of the Front Desk and the Resort.
Knowledge of all hotel credit policies and procedures.
To be familiar with the handling of guest mail, messages, and / or packages.
To be familiar with the Safe Deposit Box policies and procedures.

30+ days ago

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