Customer Service Representative

Customer Service Representative - Come join the AMCA Team!

AMCA (Air Movement and Control Association) located in Arlington Heights, Illinois offers a full line of benefits which includes a generous 401k plan with immediate vesting, 3 weeks of vacation, paid sick and holidays, flexible hours, summer hours, casual dress, 3 medical plans, dental, vision, flex spending, and company paid life, short / long term disability, and long-term care.  We are the Air Movement and Control Association International - AMCA - one of the most highly regarded international, non-for-profit organizations in the air movement and control industry.  Through education and active advocacy, we do our best to provide a forward-moving environment for each of our members.  Above all else, we strive to advance the industry and improve the community that it encompasses.     Our mission is to advance the knowledge, growth and integrity of the air movement and control industry.

The Laboratory Customer Service Representative provides key administrative support while balancing excellent customer care with AMCA’s external stakeholders.

This position has a variety of responsibilities which supports the day-to-day operations of the laboratory environment.

In this role you will :

• Act as a customer service representative for laboratory operations and establish a positive image with members, non-members, partners, and vendors.
• Be responsible for preparing quote requests.
• Coordinate the testing process with global partner testing labs and assist members with the establishment of their testing needs.
• Prepare and update partner lab contracts and agreements.
• Engage with regional managers on member inquiries and new member onboarding.
• Ensure department Standard Operating Procedures (SOPs) are up to date.
• Coordinate laboratory witness testing needs.
• Work with Accounting to resolve member invoicing questions / issues.
• Process lab vendor invoices.
• Reconcile credit card receipts and statements.
• Responsible for ordering lab supplies and equipment and maintaining a basic item inventory.
• Assist shipping and receiving, and certification teams as needed.

These are the skills and background required :