Appeals & Grievance Specialist
Molina Healthcare is hiring for an Appeals & Grievance Specialist. This role is 100% remote and will work in the Pacific Time Zone. This role provides support for claims activities including reviewing and resolving member and provider complaints, and communicating resolution to members or authorized representatives in accordance with the standards and requirements established by the Centers for Medicare and Medicaid Services (CMS). Highly qualified applicants will have the following experience :
- Call center experience
- Familiarity with claims
- Great computer and MS Office skills
- Great communication both written and verbal
Essential job duties include :
Facilitating comprehensive research and resolution of appeals, disputes, grievances, and / or complaints from Molina members, providers, and related outside agencies to ensure that internal and / or regulatory timelines are met.Researching claims appeals and grievances using support systems to determine appropriate appeals and grievance outcomes.Requesting and reviewing medical records, notes, and / or detailed bills as appropriate; formulating conclusions per protocol and other business partners to determine response; assuring timeliness and appropriateness of responses per state, federal and Molina guidelines.Meeting claims production standards set by the department.Applying contract language, benefits and review of covered services to claims review process.Contacting members / providers as needed via written and verbal communications.Preparing appeal summaries and correspondence, and documenting findings accordingly (includes information on trends as requested).Composng all correspondence, appeals / disputes and / or grievances information concisely, accurately and in accordance with regulatory requirements.Researching claims processing guidelines, provider contracts, fee schedules and systems configurations, to determine root causes of payment errors.Resolving and preparing written response to incoming provider reconsideration requests related to claims payment, requests for claim adjustments, and / or requests from outside agencies.Required qualifications include :
At least 2 years of managed care experience in a call center, appeals, and / or claims environment, or equivalent combination of relevant education and experience.Health claims processing experience, including coordination of benefits (COB), subrogation and eligibility criteria.Experience with Medicaid and Medicare claims denials and appeals processing, and knowledge of regulatory guidelines for appeals and denials.Customer service experience.Strong organizational and time management skills; ability to manage simultaneous projects and tasks to meet internal deadlines.Effective verbal and written communication skills.Microsoft Office suite / applicable software program(s) proficiency.Preferred qualifications include :
Customer / provider experience in a managed care organization (Medicaid, Medicare, Marketplace and / or other government-sponsored program), or medical office / hospital setting.Completion of a health care related vocational program in health care (i.e., certified coder, billing, or medical assistant).Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V. Pay Range : $17.85 - $31.97 / HOURLY Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.