Corporate Aviation Services Manager

Job Description

Job Description

Salary : DOE

GGT WORLDWISE is a dynamic service company located in the Southwest Houston. We are a company of hard-working achievers that hold company culture near and dear. We are client obsessed, work as one team, and strive to be better every day. These are our core values.

Position Summary :

As a Corporate Aviation Services Manager, you are responsible for managing chauffeur driven and risk mitigation service requests while maintaining GGTs standards of excellence, value proposition and service offering.

Duties & Responsibilities :

• Serve as shift leader responsible for managing current service activity, resolving issues and mitigating deviations
• Provide training and mentorship for team members
• Interact directly with Clients responding to inquiries, requests, and service opportunities while providing best in class service
• Interact directly with Service Partners confirming service requests, receiving quotes and performing service delivery status updates
• Communicate and coordinate with internal GGT departments
• Field and resolve Client complaints in a timely and courteous manner
• Conduct pre and post-service calls to ensure complete satisfaction of clients
• Proactively communicate and resolve any deviation or potential deviation in service
• Engage with both current and inactive clients to encourage service activity
• Coordinate additional services for Clients as required
• Other duties as assigned

Knowledge, Skills & Abilities :

Education and Work Experience :

Benefits :

We are an equal opportunity employer committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are. We operate with integrity, esteem diversity and treat each other fairly and with respect. So, its no surprise weve been selected as one of the nations best companies to work for the past 3 years.