Director of Loyalty

Year Round

COLLABORATION | AUTHENTICITY | PURPOSE | EMPOWERMENT

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

WHAT WE OFFER

• Free Ikon Pass for all eligible employees + additional free skiing / riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing / riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Flexible / hybrid workplace policy empowering employees to work from home, while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood

For information on Alterra Mountain Company's Social Responsibility work, please see our webpage at https : / / www.alterramtn.co / impact. Among other resources, Alterra has a slate of Employee Resource Groups to support our workforce.

POSITION SUMMARY

Reporting to the Chief Strategy Officer, the Director of Loyalty will be responsible for developing and executing the customer loyalty strategies, managing loyalty programs, and driving customer retention and engagement. This includes leveraging and analyzing customer data, identifying opportunities for improvement, and collaborating with other departments to create a seamless customer experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

This list of duties and responsibilities is intended as an overview of the scope of the role and is not intended to be exhaustive. With the evolution of Alterra Mountain Company's business and this role, the responsibilities of this position will change to best support the needs of the business.

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

EDUCATION & EXPERIENCE REQUIREMENTS

Education :

Experience :

TRAVEL REQUIREMENTS

The base salary range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and / or necessary travel. The range listed is just one component of the Company's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Denver area base salary range : $127,00 - $184,000 per year

Application Deadline : This position is open and still accepting applications.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Alterra Mountain Company and its affiliates are equal opportunity employers.