Patient Experience Coordinator (Cary)

Why Join Us?

At CARE Plastic Surgery, we believe in nurturing talent and providing a supportive environment where you can thrive. You'll be part of a team that is dedicated to excellence, continuous learning, and delivering the highest level of patient care. We offer competitive compensation, opportunities for professional growth, and a chance to make a real impact in people's lives.

Position Overview :

We are seeking a poised, energetic, and hard-working individual to handle administrative duties while serving as one of the first impressions of our practice. The Patient Experience Coordinator plays a crucial role in ensuring our patients receive unparalleled service from the moment they contact us to the completion of their treatments. This role focuses on ensuring end-to-end patient satisfaction and generating sales across all areas of the business including but not limited to med spa services, memberships, and skincare. The ideal candidate is enthusiastic about providing white-glove service and passionate about helping individuals look and feel their best. A great fit would be an enthusiastic and outgoing individual with a desire to learn and grow within our team. Primary consideration will be given to candidates who have experience in a med spa or plastic surgery practice.

Key Responsibilities :

Patient Interaction : Answer and screen incoming calls professionally, direct calls appropriately, and greet patients with a welcoming attitude.

Appointment Management : Schedule appointments in person, online, by text, or phone call, optimizing provider time and treatment room utilization.

Patient Experience : Ensure a pleasant waiting room experience, maintain cleanliness in all patient-facing areas, and manage check-in / check-out processes.

Record Keeping : Maintain and update accurate patient records, confirm appointments through various communication channels, and obtain patient reviews.

Product & Service Knowledge : Conduct regular product inventories, stay informed on all CARE marketing initiatives and promotions, and educate clients on services and products.

Membership Promotion : Educate and enroll new members in our skinCARE club through the promotion and sale of memberships.

Administrative Tasks : Complete start-of-day and end-of-day tasks, support marketing initiatives, and identify areas for process improvement.

Lead Management : Reach out to MedSpa leads, convert them to appointments, and promote appropriate services such as injectables, lasers, and surgical options.

Qualifications & Skills :

Minimum of an associates degree

Ability to manage multiple tasks and work collaboratively in a fast-paced environment.

Exceptional customer service skills with a positive and welcoming demeanor.

Clear and effective communication abilities, both verbal and written.

Ability to manage confidential information with discretion and sensitivity.

Strong technology skills and a willingness to learn new platforms and applications. Experience with EMR systems a plus.

High standards for excellence and meticulous attention to detail.

Customer service and sales experience preferred.

Primary consideration will be given to candidates with prior experience in a med spa or plastic surgery practice.

About Us :

CARE Plastic Surgery is an award-winning and rapidly growing practice dedicated to providing exceptional patient experiences and outstanding, natural results. Our state-of-the-art facility is committed to helping individuals achieve their best selves through top-tier plastic surgery and aesthetic services. Join our dynamic team and become part of a community that values innovation, compassion, and excellence in patient care.

Benefits :

401(k)

401(k) matching

Employee discount

Health insurance

Dental insurance

Vision insurance

Paid time off

Experience :

• Microsoft Office : 1 year (Preferred)
• Medical Office experience : 1 year (Preferred)
• Med spa or plastic surgery patient relations : 1 year (Preferred)

Pay : $19.00 - $21.00 per hour