AC Lion -
Role : Technical Account Manager
Location : Remote
Company :
Our Client is a well-funded company that works with some of the world’s most iconic brands to solve one of the largest issues they have : managing their content delivery to millions of subscribers.
They have built the fastest and most secure platform in the market.
If the thought of working with the C -Suite stakeholders within the nation’s largest brands as the point person for the business, procurement, and senior product teams excites you, then keep reading.
We’re looking for someone who :
- Leads discussions with senior leadership regarding technical and product strategy, incidents, trade-offs, and risk management.
- Works with developers and senior engineers to provide advocacy and strategic technical guidance, to help customers plan and build solutions that proactively drive application health.
- Develops close relationships with your customers in order to understand their business / operational needs and technical challenges, and help them achieve the greatest value from our products.
You will work in one of our three customer segments / offerings :
ENTERPRISE : you will help drive our Enterprise customers' adoption of the VIP platform by managing and understanding our customers and partners from discovery, through launch, and beyond.
Meet with 3 named accounts weekly.
SPECIAL PROJECTS : you will regularly audit, review, and recommend improvements to customer sites and work with designers and developers to implement those recommendations.
Meeting with 20 accounts monthly
SMB : you will work directly with our growing roster of small and medium-sized news publishers to migrate their sites to our platform.
This position requires :
- 3-5 year’s experience client facing in a technical role
- Exceptionally strong writing skills we will want to see a cover letter catered to this role to demonstrate this
- Experience with various web hosting platforms
- Bonus points for Jira, Slack, Agency background
- Bonus points for software development and architecture experience, but writing code is not in scope for this position.
Benefits include
- Unlimited PTO
- Incredible health (paid at 100% for family) life, vision, dental insurance for the whole family
- Elite gifts and encouraged sabbaticals at tenure mile-markers
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