Practice Administrator - Full Time - Cleveland

Practice Administrator - Full Time - Cleveland

NOMS Healthcare provides a different approach to healthcare. We are physician owned and physician led, where patient care is top of mind for all employees. Our goal is to continually improve our scope and depth of service based on the ever-changing needs of our patients. NOMS is also committed to taking an active role in the betterment of our community, particularly related to healthcare matters affecting our fellow citizens. We develop and support health care practices recognized for exceeding patient expectations, thereby setting the standard for excellence in Northern Ohio.

At the heart of our culture are the values that guide everything we do : Trust, Teamwork, Patient Centered Care, Community Focus, and High Quality. These principles are more than words on a page they shape how we serve, collaborate, and grow together. Do our values speak to you?

We are rapidly expanding and want you to join our team!

The Challenge :

As a Practice Administrator, you are responsible for supporting daily operational functions within the organization, ensuring efficient workflow management, staff coordination, and compliance with company policies.

Your Day to Day & Essential Functions :

• You'll oversee charge entry, payments, and denial management for PODS
• You'll manage provider in-basket activities and ensure timely follow-up
• You'll track inventory and process invoices utilizing AVID system navigation
• You'll develop and manage staffing schedules and monitor open charts for all providers
• You'll monitor accounts receivable (AR) days and provider dashboards for performance trends
• You'll utilize preferred vendors for purchasing needs
• You'll monitor clinic management dashboards and complete Revenue Guardian reporting
• You'll submit, manage, and monitor CRMs and Help Desk tickets
• You'll maintain accurate timekeeping records within UKG system
• You'll manage work queues (WQs) including charge review, referrals, MyChart enrollment, and appointment requests
• You'll oversee fax inbox management
• You'll conduct daily employee performance management and address employee relations issues, including concerns and conflicts
• You'll communicate professionally both verbally and in writing across various channels
• You'll ensure compliance with all NOMS policies and procedures
• You'll manage and update templates as necessary to support workflow efficiency

What We Offer You :

A Wonderful Environment : This position is based in Cleveland, Ohio. The office has a great team full of positive people, and the opportunity to work with stellar patients.

Benefits : NOMS offers a comprehensive benefit package including medical, dental, vision, life insurance, and a variety of a la carte options. NOMS also has a focus on employee health, offering an impressive wellness incentive program.

Competitive Pay : We are proud to be an organization offering competitive pay in the area. Our Human Resources team looks at wages on an annual basis to ensure we are in line with our competitors.

Career Growth & Development Opportunities : We value promoting from within and have leadership and development training program for individuals who want to move up. We are proud to have managers who started as medical receptionists and have worked their way up.

Working Conditions & Physical Demands : There is a combination of exam rooms and medical offices. There is frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinical environment.

NOMS Healthcare is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.