Customer Service Representative 1

Customer Service Representative 1

Under limited supervision, performs work of moderate difficulty in the reviewing, processing, recording, and maintenance of property tax records. Uses 10-key adding machine, fax machine, copier, mainframe terminal, fiche reader, and computer. Spanish language proficiency preferred but not required.

Agency Summary : The Marion County Treasurer's Office bills, collects, invests, and distributes property taxes and provides financial analysis related to these functions.

Equal Employment Opportunity : The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

Position Responsibilities :

• Answer questions in person and on the phone of the public and other government agencies in relation to tax records, current and past.
• Process incoming tax payments and correspondence (seasonal processing consumes more time).
• Process and research Treasurer's Surplus claims.
• Searches and prepares various clearances (i.e. alcoholic beverage permits, mobile homes moving and / or titling permits, permits for license from City Controller).
• Searches for delinquent taxes for employees of all political subdivisions (libraries, state, schools).
• Searches for Sheriff Sale of delinquent property taxes.
• Assists the public with tax related issues.
• Perform other duties as assigned.

Qualifications : Requires a High School Diploma and two years of clerical experience maintaining real estate property tax records.