Operational Account Manager, Freight Operations, Road US

Overview

Location : USA - Itasca, IL. Division : Road. Job Title : Operational Account Manager, Freight Operations, Road US - 101486. Time Type : Full Time.

Summary

The Operational Account Manager, Freight Operations is an integral part of the Road US team's freight brokerage operations and assists with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch's house accounts, while continuously seeking out new growth opportunities with current and new clients and oversee the flow of communication with clients regarding all aspects of the account.

Fraud and Compliance

FRAUD ALERT : DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

Duties & Responsibilities

• Develops the overall customer relationship via all methods of communication, including phone, email, and in person.
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Researches and determines growth opportunities within the branch's house accounts.
• Investigates, actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests.
• Utilizes the TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking progression from pickup through delivery and communicates accurate information to the customer and / or Key Account Manager.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
• Tracks and traces shipments to ensure up-to-date information is provided to customers.
• Prepares spend reports as needed and conducts regular check-ins via QBR or MBR with the customer.
• Other duties and project work as assigned by manager.

Minimum Qualifications

Skills and Abilities

Other Skills

Preferred Qualifications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and / or moves objects up to 10 pounds. Specific vision requirements include close and distance vision.

Work Environment

The work environment typically has low to moderate noise. The employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals.

Other Information

Able to travel as needed up to 5%.

For this position, the expected base pay is : $52,000 - $70,500 per year. Base compensation is determined based on factors including job knowledge, location, skills, experience, and other considerations.

EEO and Application Information

DSV is an equal employment opportunity employer. Unsolicited resumes will not be considered; DSV reserves the right to defer or close a vacancy at any time. If you require special assistance or accommodations during the application process, please contact Human Resources at thr@us.dsv.com. For status of your application, you will be contacted directly by the appropriate HR contact if selected for further consideration.

About DSV

DSV - Global transport and logistics. Read more at www.dsv.com. Start here. Go anywhere. Visit dsv.com and follow us on LinkedIn and Facebook.

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