Maintenance Customer Service Representative

Maintenance Customer Service Representative

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives - ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The Maintenance Customer Service Representative (MCSR) serves as a liaison between the residents and the maintenance staff. They provide information, resolves any emerging problems, and answers questions with accuracy and efficiency. The goal is to ensure excellent service standards and maintain high customer satisfaction. The MCSR remains current on and compliant with policies and laws affecting operations of the property, including the Landlord Tenant code, Fair Housing laws, and other applicable laws. The MCSR performs a variety of administrative and office support activities. The MCSR will carry out assigned duties in an effective and efficient manner and, in addition to the duties described herein, will also perform other duties as requested by the supervisor.

Responsibilities

• Provide excellent customer service at all times.
• Track all work orders in the Property Management Software and ensure all work orders are handled according to company protocols for completion and response.
• Use various means of communication to interact with residents and handle customer service issues.
• Generate and analyze work order reports weekly to ensure company protocols are being followed.
• Answer all phone calls promptly and professionally.
• Confirm and schedule appointments for work orders as necessary.
• Monitor resident work orders in the Property Management Software, and relay information to or from work crews and supervisors.
• Be familiar and have a good working knowledge of company policies, products, and services to better serve residents.
• Ensure complete and accurate capture, data entry, and maintenance of resident information.
• Maintain records of resident interactions, details of inquiries, comments, complaints, and actions taken. Ensure proper filing of said records.
• Alert managers / supervisors quickly to significant resident issues and concerns.
• Effectively communicate issues, problems, ideas, concerns and information on work progress verbally and in writing.
• Review files, records, and other documents to obtain information for responding to requests.
• Perform other duties as assigned by managers / supervisors.

Qualifications

Required Experience :

Required Education / Training :

Required Skills and Abilities :

Working Conditions

Salary Range Information

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits

We know Michaels' promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more. We believe in education - and in taking care of our own - so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program.

Help make the world a better place in a team-oriented environment.

Grow with our organization through various professional development opportunities.

Collaborate and thrive in a company culture where all are welcome.

Salary Range

$16.00-$18.00 per hour

COME GROW WITH US!