Remote Customer Support Specialist

A company is looking for a Customer Service Representative (Remote).

Key Responsibilities :

Respond to customer support tickets and resolve issues related to existing orders

Manage high-volume phone calls to assist customers with existing orders and new order placements

Document issues in Confluence and perform other job-related duties as assigned

Qualifications :

High school diploma or GED required; 1-3 years of customer support or call center experience

Experience using computer programs such as Microsoft Outlook, Excel, and Word

Document manipulation experience

Typing speed of at least 55 wpm

Ability to perform repetitive tasks with accuracy and maintain a high level of work product