Chief Operating Officer, Multifamily Asset Services

Chief Operating Officer, Multifamily Asset Services Biltmore at Camelback

We are seeking a strategic and innovative Chief Operating Officer (COO) to lead operational excellence within our Multifamily Asset Services business. This executive role partners closely with the President, Regional Leadership, and functional support teams to drive performance, profitability, and service excellence in operations across all managed properties. The COO will be instrumental in shaping and executing operational strategies, ensuring robust controls, and fostering a high-performance culture that supports organizational growth and client satisfaction.

Principal Responsibilities

Operational Leadership

• Ensure the organization's operational processes and procedures effectively support the achievement of key performance indicators (KPIs) such as occupancy, rent growth, NOI, and expense control.
• Continuously assess the effectiveness of the operations, identify areas for improvement, develop and implement solutions, and lead through the change process.
• Standardize operating procedures and best practices across regions.
• Cultivate a culture of accountability and operational excellence.
• Keep abreast of new and emerging trends that will transform the industry. Innovate and proactively adapt operations to position our business to thrive in the evolving environment.
• Champion business transformation by adopting a data-driven approach to assessing and implementing tools, systems, and processes.
• Engage and collaborate with functional partners across the organization and build strategic alignment.

Financial Execution

Team Leadership

Risk Management & Compliance

Strategic Growth & Infrastructure

Required Experience and Knowledge

To perform this role successfully, an individual must be able to perform all essential functions satisfactorily. The requirements define the knowledge, skill, and / or ability necessary to perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to inspire and motivate others to perform well and accept feedback from others

Ability to manage quality by looking for ways to improve and promote quality and demonstrate accuracy and thoroughness

Demonstrated leadership ability and uncompromised ethical standards; ability to delegate work assignments, give authority to work independently, set expectations and monitor delegated activities

Education / Experience

Bachelor's degree in business administration or related field.

10+ years of experience in business management and real estate.

Proficient with the practices, policies, and procedures used within the Asset Services industry.

Proven expertise in financial analysis, P&L ownership, and budgeting.

Experience with ERP systems or complex IT infrastructure.

Strong understanding of human capital and compliance environments.

Key Competencies

Strategic Thinking & Business Acumen

Financial Acumen & Operational Excellence

Relationship Management & Conflict Resolution

Decisiveness & Change Management

Entrepreneurial Spirit & Leadership Development

Strong Interpersonal and Communication Skills

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation for the position is $242,250.00 - $285,000.00.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.