Helpdesk Specialist Entry

Position Title : DOB - Helpdesk Specialist Entry

Location : Washington, DC

Project End Date : 09 / 30 / 2026 (With Possible extension to next fiscal year)

Description

DOB is looking for an entry-level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and performing diagnostic tests to ensure optimal system performance.

Responsibilities :

1. Responds to and diagnoses problems through discussion with users.

2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.

3. Ability to understand and maintain inventory management.

4. Provides support to end users on a variety of issues.

5. Identifies, researches, and resolves technical problems.

6. Responds to telephone calls, emails, and personnel requests for technical support.

7. Documents, tracks, and monitors the problem to ensure a timely resolution.

8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.

9. Interacts with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problems.

10. Simulates or recreates user problems to resolve operating difficulties.

11. Recommends system modifications to reduce user problems.

12. Knowledge of Office 365.

13. Ability to maintain users' accounts in Active Directory.

Minimum Education / Certification Requirements :

Bachelor's degree in IT or related field, or equivalent experience

Skill Assessment : (Please include the years of experience last used and a brief description of skills below. Information is to be submitted along with the resume)

Skill

Required / Desired

Amount of Experience

Years of Experience

Bachelor's degree in IT or related field, or equivalent experience

Required

5 Years

Diagnosing and resolving end-user computer / computer peripherals problems

Required

1 Years

Providing second-tier support to end users, server, or mainframe apps / hardware

Required

1 Years

Documenting, tracking, and monitoring end-user, server, or mainframe apps / hardware problems

Required

1 Years

Assisting in the setup, reinstallation, or replacement of IT equipment between floors.

Required

1 Years

Resolving issues and or troubleshooting issues for the supervisor.

Required

1 Years

Ability to communicate issues and work in a team environment.

Required

1 Years

Knowledge of IT hardware configuration and installation (pc's, monitors, setup)

Required

1 Years

Must be able to lift 20 lb.

Required

Must be willing to work onsite

Required