Technical Platform Operations Lead

Technical Platform Lead

As a Technical Platform Lead at Viant, you will serve as the senior representative of Platform Operations, accountable for the technical health, performance, and evolution of Viant's Demand-Side Platform (DSP). This leadership role acts as the strategic bridge between Operations, Product, and Engineering, ensuring scalable solutions and proactive support that drive operational efficiency, platform stability, and customer satisfaction. You will lead cross-functional initiatives to resolve systemic issues, influence the product team priorities, and champion operational excellence. You'll serve as a technical advisor to senior stakeholders, mentor internal teams, and continuously enhance the tools, processes, and training that support Viant's growing client base.

Day-to-Day Responsibilities

• Operational oversight of Viant's DSP, ensuring system integrity, performance optimization, and ongoing alignment with business goals.
• Lead the diagnosis and resolution of high-impact technical issues, applying a systems-thinking approach to root cause analysis and resolution plans.
• Serve as the primary technical liaison between Operations, Product, Engineering, and external partners—ensuring clarity, alignment, and accountability on initiatives.
• Leverage advanced data analysis to uncover trends, inform optimizations, and recommend enhancements to platform workflows or campaign delivery.
• Actively contribute to the product team roadmap by identifying gaps, advocating for features, and supporting internal testing for upcoming releases.
• Design and deliver advanced training, onboarding materials, and process improvements that scale platform support across teams.
• Own the development of robust technical guides, platform troubleshooting protocols, and system performance dashboards for leadership visibility.
• Identify opportunities to improve efficiency through the use of tools, scripts, or process redesign, and collaborate with engineering and automation teams to implement effective solutions.
• Synthesize technical issues and strategic recommendations into clear narratives for executive, client-facing, and cross-functional audiences.
• Support the growth of junior team members by sharing best practices, guiding escalations, and fostering a high-performance operational culture.

Great to Have

About Viant

Viant (NASDAQ : DSP) is a leading advertising software company that enables marketers to plan, execute and measure omnichannel ad campaigns through a cloud-based platform. Viant's self-service Demand Side Platform, Viant DSP, powers programmatic advertising across Connected TV, Linear TV, mobile, desktop, audio, gaming and digital out-of-home channels. In 2022, Viant was recognized as a Leader in the DSP category, earned Great Place to Work certification and Co-Founders Tim and Chris Vanderhook were named EY Entrepreneurs of the Year.

Life at Viant

fully paid health insurance paid parental leave , and unlimited PTO

$80,000 - $100,000 a year (California base compensation estimate).

Equal Opportunity Employer

Viant is an equal opportunity employer and makes employment decisions on the basis of merit. Viant prohibits unlawful discrimination against employees or applicants based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other characteristic protected by federal, state, or local law. By clicking "Apply for this Job" and providing any information, I accept the Viant California Personnel Privacy Notice.

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