Customer Service - Patient Account Specialist

About SHERLOQ Solutions-

Established in 1916, SHERLOQ began as a member-owned cooperative in Tampa, Florida. The founding mission was to facilitate the sharing of credit information, promote the equitable principles in trade and give back to the community. Over 100 years later, SHERLOQ continues as a vibrant company serving hospitals, healthcare systems, physician practices and utilities nationwide. SHERLOQ Solutions, SHERLOQ Revenue Solutions and SHERLOQ Financial serve customers from our Tampa headquarters and mid-west call center in Traverse City, Michigan.

Responsibilities-

• Provide exceptional customer service to consumers and clients.
• Comply with HIPAA and State Consumer Protection Laws.
• Establish contact with consumers to discuss ability / willingness to pay to identify the appropriate repayment programs / options available to them.
• Record accurate and detailed notes; update account status and consumer's information into the FACS computer system, fill out accurate forms and update the clients system, if required.
• Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.
• Assist in building a positive team environment.
• Arrive punctual prior to the start of your scheduled shift; schedule time off in advance.

Skills -

Education Requirements -

This position earns competitive pay, depending on experience. We value our employees and offer amazing benefits, including medical Insurance, a 401(k) plan, generous vacation and paid-time-off (PTO), eight paid holidays, and tuition reimbursement as well as life, dental, accidental death & disability, and supplemental insurance. Our plans are designed to be both valuable and affordable. 
 If this sounds like the right opportunity in healthcare billing for you, apply today!

We are proud to be an EOE / AA Employer – (Minority / Female / Disabled / Veteran) - .

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Job Posted by ApplicantPro