Manager, Tech Services

OnMed It Leader

At OnMed our purpose is simple but powerful...to improve the quality of life and sense of well-being in our communities by bringing access to healthcare to everyone, everywhere. Our path to everywhere has already begun, with our innovative CareStation, a small but mighty, Clinic-in-a-Box, bringing #healthcareaccess anywhere with an outlet to plug it in. Poised to become a key component in America's public health infrastructure, the OnMed CareStation is the only tech-enabled, human-led, hybrid care solution that combines the comprehensive experience, trust and outcomes of a clinic,?with the rapid scalability of virtual care.

At OnMed, every role, everyday, is directly impacting the communities we serve. You'll join a high-performing purpose-driven team, innovating to break down the barriers that keep people from the care they need.

This is not just a job...it's a movement to bring access to healthcare where and when people need it most. It's healthcare that shows up.

You are an experienced and strategic leader with deep experience managing the delivery, support, and continuous improvement of IT services across the organization. This role ensures that IT systems, infrastructure, and service operations run smoothly, securely, and effectively to support the business's goals and day-to-day operations. You bring hands-on experience to mentor others with your strong technical knowledge, and you excel at delivering with a customer-service mindset.

Role's Responsibilities

• Plan and oversee the delivery of IT services, including help desk support, system administration, and user support functions.
• Develop, implement, and manage scalable service models and instill best practices to ensure efficient and consistent service delivery.
• Ensure the reliability, performance, and security of IT infrastructure (networks, servers, cloud services, etc.).
• Manage IT service budgets, procurement of software / hardware, and asset lifecycle tracking.
• Manage vendor relationships and service level agreements (SLAs) to ensure quality and cost-effective IT services.
• Collaborate with other technical leaders to understand their IT needs and implement solutions that align with organizational goals.
• Ensure compliance with internal policies, data privacy regulations, cybersecurity standards, and industry best practices.
• Develop and maintain documentation related to systems, policies, and procedures.
• Lead and mentor a team of IT support professionals, including training, and professional development.